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The Salesforce Accredited Agentforce 360 for Public Sector Professional exam, formerly known as the Public Sector Solutions Accredited Professional exam, is designed for consultants who architect, configure, and deliver Salesforce solutions for government agencies and public-sector organizations.
The exam measures more than familiarity with product terminology. Candidates must interpret public-sector business requirements, select appropriate Salesforce capabilities, and recommend solutions that are secure, maintainable, and scalable.
Salesforce renamed the credential on July 24, 2026, to align it with current product naming. The name change does not require existing credential holders to retake the exam.
Who Should Take This Public Sector Exam?
The exam is primarily intended for Salesforce Partner professionals who have access to Partner Learning Camp and the Partner Community.
It is most relevant for:
- Public-sector technical consultants
- Salesforce solution architects
- Senior functional consultants
- Implementation leads
- Consultants delivering government transformation projects
Salesforce describes the typical candidate as having approximately three to five years of Salesforce consulting experience. Candidates should be able to translate business needs into technical requirements, lead implementation teams, identify integration considerations, communicate architecture to business stakeholders, and defend solution-design decisions.
There is no prerequisite certification. However, candidates should already understand:
- Salesforce security and sharing
- Objects and data relationships
- Automation
- Integrations
- Reports and analytics
- Service Cloud
- Digital experiences
- General solution-design principles
The lack of a formal prerequisite does not make this an entry-level exam.
Public Sector Exam Overview
| Exam detail | Official information |
| Current credential name | Salesforce Accredited Agentforce 360 for Public Sector Professional |
| Former credential name | Public Sector Solutions Accredited Professional |
| Questions | 50 |
| Question types | Multiple-choice and multiple-select |
| Time allowed | 75 minutes |
| Passing score | 70% |
| Registration fee | USD 150, plus applicable taxes |
| Retake fee | USD 150, plus applicable taxes |
| Delivery | Online proctored or onsite testing centre |
| Reference materials | Not permitted |
| Prerequisite | None |
| Tested release | Summer ’24 |
| Maintenance | None required at the time of publication |
Salesforce’s official exam guide still uses the former credential name and states that the questions align with the Summer ’24 release. Candidates should use that published blueprint as their primary study boundary rather than assuming every newly released Agentforce Public Sector feature is tested.
Salesforce currently charges USD 150 for the initial attempt and USD 150 for an Accredited Professional exam retake, excluding applicable taxes.
With 50 questions in 75 minutes, you have an average of approximately 90 seconds per question.
What Should You Expect on the Exam?
The official objectives repeatedly describe business requirements, customer use cases, implementation projects, and solution-design scenarios. Preparation should therefore focus on applying Salesforce capabilities rather than memorizing isolated definitions.
Questions may require you to:
- Select an appropriate Public Sector product or feature.
- Choose between different OmniStudio components.
- Configure licensing, permitting, inspections, or grants processes.
- Recommend a business-rules or automation approach.
- Compare standard reports with CRM Analytics.
- Design access for employees and external constituents.
- Apply Public Sector data-model and integration practices.
- Recommend a secure and scalable implementation.
Several answer options may appear technically possible. A useful approach is to select the option that addresses the complete requirement without adding unnecessary complexity.
Before choosing an answer, identify:
- The main business objective
- The users and personas involved
- The required data
- Security and sharing restrictions
- The capability that best matches the requirement
- Why the remaining options are incomplete
Public Sector Exam Domains and Weightings
| Exam domain | Weighting |
| Product-Specific Systems Knowledge | 45% |
| Public Sector Solution Product Configuration | 36% |
| Implementation Strategies and Best Practices | 19% |
The first two domains represent 81% of the exam, so most preparation time should focus on Public Sector products and configuration decisions.
Domain 1: Product-Specific Systems Knowledge
Weighting: 45%
This domain tests whether you can connect public-sector business requirements with appropriate Salesforce products and capabilities.
Study:
- License and Permit Management
- Inspections Management
- Grants Management
- Employee Experience Management
- Business Rules Engine
- Intelligent Document Automation, including IDA with Intelligent Form Reader
- eSignature technologies
- Standard Salesforce reporting
- CRM Analytics
- Emergency Program Management and emergency-response capabilities
These areas are identified in Salesforce’s official credential description and exam objectives.
Licensing, Permitting, and Inspections
Understand the full regulatory lifecycle for both external applicants and internal government employees.
Review:
- Licence and permit applications
- Regulatory requirements
- Supporting documents
- Application reviews
- Approvals
- Inspections and outcomes
- Violations and enforcement
- Renewals
Do not study applications, inspections, and enforcement as unrelated features. Understand how the complete process moves from initial intake through review, approval, inspection, enforcement, and renewal.
Grants Management
Prepare to identify the initial setup and configuration needed for a grants-management scenario.
Review:
- Grant programs and opportunities
- Applicant intake
- Eligibility
- Application reviews and scoring
- Awards and budgets
- Reporting
- Program outcomes
Consider the needs of both external grant applicants and internal program employees.
Business Rules Engine
Business Rules Engine is appropriate when an organization needs to manage repeatable business decisions through configurable logic.
Possible use cases include:
- Eligibility decisions
- Qualification rules
- Fee calculations
- Compliance checks
- Policy-based outcomes
Understand how inputs, conditions, and outcomes work together. You should also be able to distinguish a repeatable business decision from an ordinary record update or workflow.
Intelligent Document Automation and Intelligent Form Reader
The official exam objective asks candidates to assess whether a requirement needs Intelligent Document Automation alone or IDA with Intelligent Form Reader.
Know the difference between:
- Uploading and tracking required documents
- Routing documents for employee review
- Extracting information from physical or scanned forms
- Mapping extracted values to Salesforce fields
- Reviewing low-confidence extraction results
Uploading and storing a document is different from reading it and converting its contents into structured Salesforce data.
Reporting and Analytics
Understand when standard Salesforce reports are sufficient and when CRM Analytics may be more appropriate.
Standard reports may support:
- Pending application lists
- Employee workloads
- Status summaries
- Overdue inspections
- Basic operational dashboards
CRM Analytics may be more appropriate for:
- Trend analysis
- Regional comparisons
- Complex performance indicators
- Data from multiple sources
- Interactive analytical dashboards
Base the decision on the audience, data complexity, and required level of analysis.
Domain 2: Public Sector Solution Product Configuration
Weighting: 36%
This section tests whether you can select and configure the correct tools for a Public Sector business requirement.
The official outline includes:
- OmniStudio
- Service Cloud
- Public Sector digital experiences
- Expression Sets
- Automation tools
- Initial Public Sector org setup
- Action Plans
OmniStudio Components to Compare
| Component | Primary purpose |
| OmniScript | Guides users through a structured, multi-step process |
| FlexCard | Displays contextual information and available actions |
| Integration Procedure | Processes and combines data on the server |
| Data Mapper | Reads, transforms, and writes data |
| Document Generation | Creates documents from Salesforce data and templates |
Practice selecting the correct component from a business requirement.
For example:
- A guided permit application may require an OmniScript.
- A summary of active licenses may use a FlexCard.
- Server-side processing across multiple sources may require an Integration Procedure.
- A data-transformation requirement may require a Data Mapper.
Do not treat these components as interchangeable.
Service Cloud and Digital Experiences
Public-sector implementations commonly support both internal employees and external constituents.
For each scenario, determine:
- Who starts the process?
- Who reviews or approves it?
- Does an external user need self-service access?
- Do employees need case-management capabilities?
- Which records should each persona access?
- How should work be routed?
- How should status updates be communicated?
The appropriate solution depends on the user journey, business process, data, and security requirements.
Expression Sets, Automation, and Action Plans
Know the difference between a repeatable business decision, an automated system action, and a reusable collection of human tasks.
- Expression Sets support structured business logic and logical relationships.
- Automation tools perform system actions and move processes forward.
- Action Plans assign repeatable sets of tasks to employees or teams.
A multi-step employee review checklist is different from an automatic record update or eligibility calculation.
Domain 3: Implementation Strategies and Best Practices
Weighting: 19%
This section tests whether you can design a practical Public Sector solution rather than simply configure individual features.
The official objectives cover:
- Requirements discovery
- Solution design and documentation
- Public Sector data models
- Data sharing and role management
- Data quality
- Integration planning
- Persona and process mapping
- Security
- Scalability
Data Model
Understand how to evaluate and extend the standard Public Sector data model.
Before recommending custom objects, determine whether the existing model already supports:
- Constituents and organizations
- Applications
- Licences and permits
- Regulatory records
- Inspections
- Violations
- Grants information
Salesforce describes Public Sector as providing a government-focused data model, preconfigured components, and business logic for areas such as licensing, inspections, grants, and emergency response.
Custom structures should address a genuine requirement rather than duplicate standard functionality.
Security and Sharing
Prepare to design access for applicants, intake officers, reviewers, inspectors, supervisors, and administrators.
Review:
- Organization-wide defaults
- Roles
- Profiles
- Permission sets
- Permission set groups
- Sharing rules
- External-user sharing
- Field-level security
Salesforce’s Public Sector security documentation specifically covers profiles, permissions, sharing settings, and roles for employees such as intake officers, application reviewers, and inspectors.
The goal is to protect sensitive data while allowing each persona to complete assigned responsibilities.
Data Quality and Integration
For integration scenarios, consider:
- Which system owns the information
- Where data is created and updated
- How duplicate records are prevented
- Whether processing must happen in real time
- How failed transactions are handled
- How historical information is migrated
- How data quality is monitored
Some questions may test your implementation approach rather than require you to select a specific integration technology.
What Typical Exam Scenarios May Look Like?
The following examples illustrate the decision-making described by the official objectives. They are not live exam questions.
Guided Permit Application
A government department wants constituents to complete a step-by-step permit application online. Employees must review the submission and request an inspection when necessary.
You may need to identify:
- The appropriate digital experience
- The correct OmniStudio component
- The licensing and permitting capabilities involved
- Employee and applicant access
- The inspection process
The scenario tests whether you understand the complete process rather than only the online form.
Repeatable Eligibility Decision
An agency applies the same eligibility rules to thousands of applications. Policy employees must be able to update those rules without rewriting custom code.
You may need to evaluate:
- Business Rules Engine
- Expression Sets
- Required input data
- Decision outcomes
- Rule maintenance and governance
The main clue is that the requirement involves a repeatable, configurable business decision.
How Difficult Is the Public Sector Exam?
The exam can be challenging because it combines Public Sector product knowledge with configuration, security, analytics, integrations, and implementation strategy.
Several options may appear technically workable. Candidates must determine which option most completely satisfies the stated business requirement.
Although no prerequisite certification is required, Salesforce’s target profile describes consultants with three to five years of experience who can lead implementations and defend architecture decisions. Practical implementation knowledge is therefore likely to be more valuable than feature memorization alone.
How to Prepare for the Public Sector Exam?
Salesforce recommends combining hands-on experience, training, SalesforceKing learning, and self-study. Its official recommendations include Technical Learning Journeys and the self-paced Public Sector Solutions – Implementation Readiness training.
Follow the Official Weightings
Allocate your preparation time according to the blueprint:
- 45% to product-specific systems knowledge
- 36% to product configuration
- 19% to implementation strategies
Do not spend equal time on every domain.
Study Through Use Cases
For each product or capability, answer:
- What problem does it solve?
- Who uses it?
- What information does it require?
- What must be configured?
- What are its limitations?
- Which alternative could appear in an exam option?
Build Comparison Notes
Create short comparisons for:
- OmniScript versus FlexCard
- Integration Procedure versus Data Mapper
- Business Rules Engine versus standard automation
- Expression Sets versus record-triggered automation
- Action Plans versus automated record updates
- Standard reports versus CRM Analytics
- Document upload versus Intelligent Form Reader extraction
Combine Hands-On and Timed Practice
Where suitable access is available, practice:
- Guided digital applications
- Public Sector data relationships
- Employee and external-user access
- Business Rules Engine
- Expression Sets
- Action Plans
- Reports and analytics
- OmniStudio component selection
Complete timed scenario questions and review every incorrect response. Record:
- Why the correct option meets the requirement?
- Why the rejected options are incomplete?
- Which wording affected your decision?
- Which topic requires more study?
Four-Week Preparation Plan
Week 1: Public Sector Products
Focus on:
- Licensing and permitting
- Inspections
- Grants Management
- Employee Experience Management
- Emergency Program Management and emergency-response capabilities
Create simple process maps showing the users, records, and main stages.
Week 2: Rules, Documents, and Analytics
Focus on:
- Business Rules Engine
- Expression Sets
- Intelligent Document Automation
- Intelligent Form Reader
- eSignature
- Standard reports
- CRM Analytics
Practice distinguishing between similar capabilities.
Week 3: Configuration and Architecture
Focus on:
- OmniStudio
- Service Cloud
- Digital experiences
- Action Plans
- Initial org setup
- Security and sharing
- Public Sector data model
- Integrations and data quality
Salesforce’s official Administer Public Sector Solutions Trail provides an intermediate learning path covering Public Sector basics, portal setup, approvals, architecture, and CRM Analytics.
Week 4: Timed Review
Complete:
- Salesforce Public Sector Professional Practice Test
- Mixed-domain practice sets
- Full 75-minute practice sessions
- Incorrect-answer reviews
- Weak-topic revision
- Final comparison notes
During the final days, revise decision-making patterns rather than beginning major new topics.
Exam-Day Strategy
- Read the complete scenario.
- Reread the final requirement.
- Identify the users, process, data, and limitations.
- Determine which domain is being tested.
- Remove options that address only part of the requirement.
- Prefer standard, maintainable capabilities when they fully meet the need.
- Confirm whether one or multiple answers are required.
- Mark difficult questions and return to them later.
- Reserve several minutes for review.
Maintain a steady pace and avoid spending too long on one question.
Final Readiness Checklist
You are approaching exam readiness when you can:
- Explain the major Public Sector products and use cases.
- Describe licensing, permitting, inspection, and grants processes.
- Select appropriate OmniStudio components.
- Distinguish Business Rules Engine, Expression Sets, and standard automation.
- Compare document management with automated data extraction.
- Select between standard reports and CRM Analytics.
- Recognize when Action Plans are appropriate.
- Design access for internal and external personas.
- Identify data-model, integration, security, and data-quality considerations.
- Complete 50 mixed questions within 75 minutes and explain your reasoning.
Do not rely only on your practice-test percentage. You should also be able to explain why each selected solution is more appropriate than the alternatives.
Prepare for Implementation Decisions, Not Definitions
The Salesforce Accredited Agentforce 360 for Public Sector Professional exam measures whether you can apply Salesforce capabilities to realistic government requirements.
Use the official exam outline as your primary study boundary. Give the greatest attention to product-specific systems knowledge and configuration because those two domains represent most of the assessment.
Most importantly, practice explaining why a particular product, component, or implementation approach is appropriate for a requirement. That decision-making ability will help you prepare for both the exam and real Public Sector consulting work.
Official Salesforce Resources
Use these official resources as the foundation of your preparation:
- Salesforce Accredited Agentforce 360 for Public Sector Professional credential page
Confirms the current credential name and official credential listing. - Public Sector Solutions Accredited Professional Exam Guide
Contains the official format, passing score, candidate profile, domain weightings, objectives, and preparation recommendations. - Salesforce Certification Name Changes FAQ
Explains the July 24, 2026 credential-name change and confirms that existing holders do not need to retake the exam. - Salesforce Certification Exam Pricing
Confirms the USD 150 registration and retake fees for Accredited Professional exams. - Salesforce Certification Retake Policy
Explains retake waiting periods, attempt limits, and Accredited Professional retake pricing. - Salesforce Public Sector Documentation
Provides official product documentation and explains that Public Sector Solutions is now called Agentforce Public Sector.