Explanation

A. An action plan template can be created on the Business License Application object, and a document checklist item for the Image upload can be created

Action Plan Template: Action Plans are a key feature of Salesforce Industries (including Public Sector Solutions) used to standardize repeatable business processes, such as a license review. The Business License Application object (or the Application object it's built upon) is a valid Target Object for creating an Action Plan Template.

Document Checklist Item: Action Plan Templates can include two primary item types: Tasks and Document Checklist Items. The requirement for the applicant to "upload an image of their driver's license" is perfectly addressed by a Document Checklist Item, which tracks required documents.

Analysis of Incorrect Options

B. The reviewer users cannot create their own tasks within a predefined action plan template:

This statement is false. Action Plan Templates have an option called "Let users add items to action plans." If this setting is enabled on the template, users (like the reviewer) can add ad-hoc tasks and document checklist items to the individual Action Plan that was generated from the template. This directly supports the requirement: "The license reviewer may add additional steps/tasks for a particular application as needed."

C. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan:

This statement is false. Action Plans in Salesforce support Task Dependencies (Finish-to-Start). The system can calculate the start/due date of a successor task (e.g., "Enter background check results") only after its prerequisite task (e.g., "Perform background check") is completed. This feature is essential for sequencing the required steps in the use case.

D. A document checklist item for an action plan template cannot be created:

This statement is false. As explained in option A, Document Checklist Items are one of the two main types of items (along with Tasks) that can be included in an Action Plan Template.

Key Concepts/Reference

Action Plans: A Salesforce Industry feature that automates a series of sequential and repeatable tasks and document requirements for a specific record (like a license application).

Action Plan Item Types: Tasks and Document Checklist Items.

Task Dependencies: Allows one task's due date to be contingent upon the completion of a prior task, solving the sequential nature of the review steps (e.g., Background Check → Enter Results).

Ad-Hoc Tasks: Controlled by the "Let users add items to action plans" setting on the template, which permits users to add custom, non-templated steps to an in-progress plan.

Explanation:

Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on. Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services.

Correct Answer: A, B ✅:
Public Sector Solutions is based on two core Salesforce Clouds: Service Cloud and Experience Cloud. Service Cloud provides the foundation for case management, automation, and constituent service delivery, enabling agencies to manage interactions and processes efficiently. Experience Cloud supports the creation of self-service portals and community hubs, allowing constituents to access services like permit applications or benefit requests online. Together, these clouds provide the core functionality for Public Sector Solutions, enabling digital transformation and constituent engagement tailored to government needs.

Incorrect Option C ❌:
Marketing Cloud is not one of the core Salesforce Clouds that Public Sector Solutions is based on. Marketing Cloud focuses on personalized marketing campaigns, email automation, and customer engagement across channels, which is not a primary component of Public Sector Solutions. Instead, Public Sector Solutions relies on Service Cloud for case management and Experience Cloud for portals, making Marketing Cloud irrelevant to this context.

Incorrect Option D ❌:
Admin is not a Salesforce Cloud. The term “Admin” typically refers to administrative tasks or roles within Salesforce, not a specific cloud product. Public Sector Solutions is built on established clouds like Service Cloud and Experience Cloud, which provide the necessary infrastructure for its features, so “Admin” does not apply as a core component.

Explanation:

The correct solution is A. Create a new Applications digital experience using the licenses and permits Experience Site and add the licenses and permits Experience Cloud components to the experience site. This approach leverages a pre-built template from Salesforce's Public Sector Solutions, which is specifically designed for building a self-service application portal. This minimizes customization by using out-of-the-box components and page layouts.

⚙️ Detailed Explanation

A. Create a new Applications digital experience using the licenses and permits Experience Site and add the licenses and permits Experience Cloud components to the experience site. (Correct)
This is the most efficient and recommended solution. The Licenses and Permits Experience Site template is a specialized, pre-configured solution provided with Public Sector Solutions. It is designed to minimize the development time for creating a digital experience for applications. The template comes with pre-built pages and components specifically tailored for the public sector, allowing an administrator to quickly build a fully functional self-service portal.

B, C, D. (Incorrect)
These options are either incomplete, use the wrong tools, or are less efficient. While a solution would utilize components like OmniScripts and FlexCards, simply creating new pages or deploying components without using the correct site template is a less efficient approach. The key to a successful implementation with minimal customization is starting with the pre-built template that already has the necessary structure and components ready to use.

Reference:
Licenses and Permits Experience Site Template

Explanation

This solution leverages the native, declarative functionality built into Salesforce Public Sector Solutions for Licensing and Permitting.

Business Regulatory Authorization Type Dependency: This is a standard object within the Public Sector Solutions data model specifically designed to define relationships where one permit or license (Dependent) is required for another or is necessary after another (Parent).

Show Dependent Permits: The configuration of this dependency and related components (like the "Show Dependent Permits" section/component) ensures that the prerequisite or related permits are automatically surfaced and visible to the applicant on the Experience Site (Portal), fulfilling the requirement to show all required permits for a business type.

Why Other Options Are Not Recommended

A. Create an OmniScript... While an OmniScript is excellent for guided processes (like applying for permits), using it solely for dependency display is unnecessary. It requires building and maintaining extensive conditional logic, which duplicates the built-in dependency feature.

C & D. Create a custom object called "Permit Dependency"... Both options involve creating custom objects and custom UI/logic (FlexCards, custom list views) to solve a problem that is natively handled by a standard Public Sector Solutions object (Business Regulatory Authorization Type Dependency). In a specialized product implementation, using the native configuration is always the recommended best practice for maintainability, upgrades, and overall architecture.

Explanation:

✅ Option C: Salesforce Shield.
This is Salesforce’s compliance and security add-on. It includes:
1. Platform Encryption for encrypting data at rest
2. Event Monitoring for tracking user activity
3. Field Audit Trail for retaining field history beyond standard limits
These features directly address ISO 27001 requirements for security, auditing, and data protection.

Incorrect Options Explanation

❌ Option A: Setup Audit Trail.
Tracks admin setup changes (e.g., config changes), but it’s limited and not sufficient for compliance certifications.

❌ Option B: Field History Tracking.
Useful for auditing field changes, but limited to 20 fields per object and lacks encryption or event monitoring. Too narrow for compliance.

❌ Option D: Classic Encryption.
Encrypts specific fields but lacks advanced auditing and event monitoring. It’s also considered a legacy option, replaced by Shield Platform Encryption.

🔗 Reference:
Salesforce Help – Salesforce Shield Overview

✨ Key Takeaway:
For ISO 27001 and similar certifications, Salesforce Shield is the only comprehensive solution.