Explanation:

The goal is to automate and streamline tool access requests for new hires using Slack, reducing manual work and email-based back-and-forth. Here’s why A and D are the best-fit solutions:

✅ A. Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.
→ Workflow Builder can be triggered automatically when someone joins a channel (like #general).
→ This ensures immediate delivery of tool request instructions at the right time (onboarding).
→ Removes the need for HR to manually email instructions.

✅ D. Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
→ Workflow Builder allows creation of custom forms inside Slack.
→ New hires can fill out requests in a structured way, reducing back-and-forth.
→ IT support receives complete, consistent information.

❌ Why not the others?

B. Invite each new employee as a Single-Channel Guest before they join
→ Not scalable or appropriate for employees—Single-Channel Guests are typically used for external collaborators, not internal hires.

C. Post instructions once per week in #general
→ Less effective because it’s not personalized and can be missed. New hires may join at any time, not in sync with a weekly post.

🔗 Official References:
Slack Help – Workflow Builder overview
Slack Help – Automate tasks with forms in Workflow Builder

Explanation:

✅ Correct Answer: C.
Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.

🚫 A. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
This approach is not ideal because while using Slack in a browser ensures updates are tied to browser maintenance, it sacrifices performance, offline access, and native OS integration features like system notifications, screen sharing, and app integrations. Also, employees could still fail to keep browsers updated, creating similar risks. It does not meet the security team’s requirement to proactively keep Slack itself always up-to-date without user intervention.

🚫 B. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
Disabling automatic updates directly conflicts with the stated security requirement. Without automatic updates, IT must manually push updates, which creates delays in patching security vulnerabilities and increases operational workload. This also leaves open a dangerous window where outdated clients could be exploited. Modern security policies typically require updates to be applied automatically to maintain compliance and reduce manual oversight.

✅ C. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.
This is the best solution because it ensures employees have the full functionality of the Slack Desktop App while also meeting the security team’s requirement to keep all devices running the latest version. Slack’s desktop client supports silent, automatic updates, ensuring rapid patch deployment without user action. This method combines security, productivity, and compliance while reducing the IT team’s workload for app maintenance.

🚫 D. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
While education and communication are valuable, this option relies on employees to take manual action. User-dependent update compliance is historically unreliable, as people often postpone updates due to time constraints or lack of awareness. This approach does not guarantee that everyone will be on the latest version, which could lead to security risks and policy violations.

📚 Reference:
Deploy Slack for macOS

Explanation:

🟢 Option D (Correct Answer): Search the Slack App Directory for an existing Slack app that supports the online tool.
The most efficient and practical first step is to search the Slack App Directory for an existing integration with the inventory monitoring tool. Most popular business tools already have pre-built Slack applications that can seamlessly connect and automate report delivery. These official integrations are designed specifically for this purpose, offering ready-made solutions that require minimal configuration. By using an existing app, you avoid unnecessary development work while gaining access to a supported, secure, and feature-rich integration. This approach allows for quick implementation (often in minutes rather than days) and typically includes additional functionality like customizable report schedules, formatted message displays, and interactive elements that wouldn't be available with custom solutions. 🔴 Option A: Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
While technically possible, this approach creates several challenges. Email forwarding often results in poorly formatted messages in Slack, with attachments that may not display optimally. The process would require maintaining separate email rules and filters, adding complexity rather than creating a streamlined solution. Additionally, email-forwarded reports lack the interactive capabilities and rich formatting of native Slack integrations, potentially making the information harder to work with. This method also doesn't leverage Slack's full potential for real-time collaboration around these reports. 🔴 Option B: Gather a team to begin developing a custom Slack app.
Developing a custom app should only be considered after confirming no suitable existing integration exists. Custom development requires significant technical resources and time investment for design, coding, testing, and ongoing maintenance. For a common need like report delivery, this approach would be unnecessarily costly and time-consuming when pre-built solutions are likely available. The development process would delay implementation far beyond the "end of the week" timeframe specified in the requirement, making this option impractical for the immediate need. 🔴 Option C: Create a workflow using an incoming webhook once the report is generated in the tool.
While webhooks can technically deliver data to Slack, they are not the most efficient first solution. This approach would require technical knowledge to properly format and secure the webhook payload. The implementation would need to handle authentication, error cases, and potentially complex data transformation. Unlike full app integrations, webhook solutions typically lack features like configuration UIs, scheduled deliveries, or rich interactive elements. This option might be viable if no app exists, but shouldn't be the first approach when simpler solutions are likely available.

Explanation:

Correct Answer: A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best. ✅
Correct. This design enables localized control, so Workspace Admins manage day-to-day needs of their teams. It balances governance with flexibility, ensuring that each business unit has admins who understand their operations deeply.

B. Members experience less context switching when they are given the chance to access several workspaces.
Not correct. Having multiple workspaces actually increases context switching, since members must move between them. Minimizing the number of workspaces is usually recommended to avoid fragmentation and unnecessary switching.

C. There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
Not correct. Workspace design has a significant impact. Assigning a workspace per line of business allows for structured administration, focused channels, and reduced noise, so the experience is very different than a flat structure.

D. Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org-wide policy and process decisions.
Not correct. In this model, administration is decentralized (per workspace). While centralization is possible in Grid, the benefit of this design specifically lies in delegating control to each line of business.

📖 Reference: Slack Enterprise Grid Overview

Explanation:

In Slack Enterprise Grid, Org Admins can manage all members across workspaces from the organization-level analytics dashboard. Exporting member data from this dashboard provides a centralized, efficient way to audit all guest accounts across the Grid organization without needing to visit each workspace individually.

✅ Correct Answer:

C. Export the data from the Members section of the org analytics dashboard.
This is the most efficient method because the Org-level analytics dashboard provides a complete, consolidated view of all members, including Single-Channel Guests and Multi-Channel Guests, across every workspace within the Enterprise Grid. From this section, Org Admins can export a .CSV file containing user types, roles, and access levels — making it simple to filter out guest accounts for audit purposes. This method eliminates redundancy, centralizes access, and aligns with Enterprise Grid’s architecture, which is designed to manage users at the org level instead of the workspace level.

❌ Incorrect Answers:

A. Gather the data from the Manage Members section of each workspace's administration dashboard.
While this method would eventually yield the necessary data, it is inefficient and error-prone. You would need to repeat the audit manually across all workspaces (in this case, two — but potentially many more). It also does not give you a unified view of guest accounts across the organization and can lead to duplication or oversight, especially with Multi-Channel Guests who may appear in multiple workspaces.

B. Open a ticket with Slack's Customer Experience team to see which guest accounts are active.
This approach is unnecessarily time-consuming and involves external support for something Org Admins already have the permissions and tools to perform themselves. Slack's admin tools are specifically designed to empower internal admins to manage users efficiently without relying on support tickets. Using Slack’s built-in org analytics is faster, more private, and scalable.

D. Export the data using the Export Data tab in the org administration dashboard.
The “Export Data” tab typically refers to data exports for messages and files, not user metadata. This functionality is intended for legal compliance and audit use cases (e.g., message history in channels or DMs), and it does not provide structured member or guest account reports. It also often requires special permissions or approval, depending on the export type. It’s not the correct tool for auditing guest users.

📘 Reference:
Slack Help Center: View analytics for your Enterprise Grid organization
Slack Help: Manage members in an Enterprise Grid org
Slack Enterprise Grid Overview