Explanation:

Correct Answer: B. Survey a selection of end users to determine whether existing knowledge networks are already in place.

Explanation:

When designing your channel and workspace strategy for Slack Enterprise Grid, understanding your organization's existing communication patterns and knowledge networks is paramount. This insight will help you create a structure that naturally supports how your employees already work and share information, leading to better adoption and more effective collaboration.

Let's look at why the other options are less ideal before finalizing your design:

A. Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design. While migrating is a crucial step in the overall upgrade process, doing it before finalizing your design can lead to confusion and a less optimized structure. It's better to have a well-thought-out design first, then migrate. Employees can be familiarized with features through controlled pilots or training.

C. Review the technical requirements for your single sign-on (SSO) system to ensure it is compatible with Slack. SSO compatibility is a critical technical requirement for the Enterprise Grid implementation, but it doesn't directly inform your channel and workspace collaboration strategy. This is something to address during the technical setup phase, not necessarily as a primary input for organizational design.

D. Develop a Champions Network of interested users to help share the design with others. A Champions Network is an excellent strategy for driving adoption and sharing the final design, but it comes after you have a preliminary design or a framework in place. They can help validate and disseminate the design, but they don't typically help create the initial understanding of current collaboration patterns needed for the design itself.

Reference:
This concept aligns with best practices for change management and technology adoption. When implementing a new collaboration platform, understanding the "as-is" state of communication is vital for designing an effective "to-be" state. Salesforce and Slack often emphasize the importance of understanding user needs and existing workflows during the planning phase of an Enterprise Grid deployment.

You can often find guidance on this in Slack's own resources for Enterprise Grid adoption, which highlight:

Discovery Phase: Understanding current communication tools, common workflows, and pain points.
Stakeholder Interviews/Surveys: Gathering input from different departments and user groups.
Identifying Collaboration Patterns: How information flows, who needs to communicate with whom, and what types of discussions occur.

Explanation:

✅ A. Use the Discovery API to export all messages and files from the channel.

Why it's the Correct Answer: The Discovery API (also known as the Discovery Events API or sometimes just "Discovery API") is Slack's primary tool designed for eDiscovery, DLP (Data Loss Prevention), and compliance. It allows Org Owners and designated Discovery Admins on Enterprise Grid to access all content (messages, files, edits, deletions, reactions) across the entire organization, including Slack Connect channels, for the purpose of legal holds, investigations, and compliance exports.

» "Export all messages and files": This API is specifically built for comprehensive data export, meeting the "all" requirement for legal purposes.
» "from a Slack Connect channel": The Discovery API covers content from Slack Connect channels as well as internal channels.
» "Due to a legal issue": This is precisely the use case for the Discovery API.

❌ B. Use the Audit Logs API to monitor and report on all messages and files from the channel.

Why it's wrong:
» Purpose of Audit Logs API: The Audit Logs API is designed for monitoring administrative actions and security events within the Slack organization (e.g., who logged in, who changed a setting, when an app was installed). It is not designed for exporting the content of messages and files themselves.
» "monitor and report on all messages and files": This is an incorrect description of its functionality regarding content. It logs metadata about content (e.g., when a file was uploaded, when a message was sent), but not the content itself for bulk export.

❌ C. Use Slack's Import/Export Data tool to export all messages from the channel, and then manually download the files.

Why it's wrong:
Limitations of Standard Export: Slack's standard Import/Export Data tool (available to Workspace Owners on paid plans, and Org Owners on Enterprise Grid) can export messages and links to files. However, for a legal issue requiring all messages and files, this tool has limitations:

» It typically exports a zip file with JSON or CSV data of messages.
» It provides links to files but often requires manual download of the files themselves, which is inefficient and highly impractical for a large volume of files from a legal perspective.
» More critically, it often doesn't capture deleted messages or edits in a forensically sound manner needed for eDiscovery, which the Discovery API does.
» "manually download the files": This is not efficient or scalable for a legal hold, especially from a "best way" perspective for an Org Owner on Enterprise Grid.

❌ D. Use the Discovery API to export messages and files from the channel that were sent by your company. Then ask the partners in the Slack Connect channel to do the same.

Why it's wrong:

» Incomplete Data: While it correctly identifies the Discovery API as the tool, the premise "export messages and files from the channel that were sent by your company" is incomplete for a legal issue that requires all messages and files. A legal request usually requires the entire conversation history, regardless of who sent it.
» Reliance on External Parties: "Then ask the partners... to do the same" introduces a significant point of failure, inefficiency, and potential non-compliance. You cannot guarantee that the external company will cooperate, do it correctly, or use a method that is forensically sound. For a legal issue, you need direct, comprehensive control over the data collection process. The Discovery API, when properly configured, gives you access to both sides of the Slack Connect channel data within your own organization's compliance system (or through a third-party eDiscovery vendor integrated with it).

Conclusion:
For legal and compliance purposes requiring comprehensive data export (including deleted content and edits) from Slack, especially in an Enterprise Grid environment, the Discovery API is the purpose-built solution. It offers the depth and breadth of data access necessary for eDiscovery and ensures that all relevant content, regardless of sender, is captured in a forensically sound manner.

Reference:
🔒 Slack Help Center: Set up and use the Discovery API (This is the primary resource for eDiscovery and compliance exports on Enterprise Grid).
🔒 Slack Help Center: What's the difference between Enterprise Grid export tools? (This often clarifies the distinct uses of standard export, Audit Logs API, and Discovery API).

Explanation:

On Slack’s Standard (formerly “Pro”) paid plan, there is no limit to the number of integrations you can install. Unlike the Free plan, which caps you at 10 apps, upgrading removes this restriction, allowing you to connect as many tools as needed to support your team’s workflow.

Correct Answer

✔️ C. Unlimited
Slack’s Standard plan offers unlimited app integrations—meaning you can connect all the tools your team requires, such as Jira, Google Drive, and Zoom, without any restrictions. This is a key value-add of moving from the Free plan’s 10‑integration limit. The unlimited integration capability supports building robust workflows, automations, and collaborative systems tailored to your organization’s needs, enhancing productivity and allowing seamless third-party tool use.

Incorrect Answer(s)

✖️ A. 25 integrations
This is incorrect. The Standard plan doesn’t impose any cap such as 25 integrations—it’s unlimited. This option likely stems from a misunderstanding of plan-based feature limits.

✖️ B. 10 integrations
This limit applies only to Slack’s Free plan. On the Standard plan, there's no cap. Choosing this answer underestimates the capabilities unlocked by upgrading.

✖️ D. 5 integrations
There is no 5-app limit on any Slack plan. This answer is not aligned with official Slack documentation or pricing details.

Reference:
✔️ Slack Help Center: Feature limitations on the free version of Slack (10‑app cap)
✔️ Pricing teardown: Standard plan includes unlimited integrations

Explanation:

When Slack Data Residency is enabled and a specific geographic region (e.g., Montreal, Canada) is selected, only certain types of data are stored exclusively in that region. According to Slack’s official documentation:

Data Stored in the Chosen Region (Montreal, Canada in this case):
Messages (including edits and deletions).
Files (uploads, shared documents, images).
Snippets (code or text snippets shared in Slack).
Workspaces and channel membership information (metadata about who is in which channels and workspaces).

Why Option A is Correct:
It accurately lists all data types covered under Slack Data Residency, ensuring compliance with regional data storage requirements.
Workspace/channel membership metadata is explicitly included in Slack’s data residency policies.

Why Other Options Are Incorrect:

B) & C) "Posts" – Slack does not classify "posts" as a separate data type; this term is more relevant to platforms like Salesforce Chatter, not Slack.

D) "Data used for analytics" – Analytics data (e.g., usage metrics) is not part of Slack’s Data Residency program and may be processed globally.

C) "Member profiles" – Profile data (e.g., names, emails) is not guaranteed to be stored only in the chosen region unless explicitly stated (it may sync with identity providers globally).

Reference:
Slack’s Data Residency FAQ confirms that messages, files, snippets, and workspace/channel metadata are stored in the selected region.