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Salesforce Salesforce-Platform-Strategy-Designer Exam Sample Questions 2025

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21534 already prepared
Salesforce Spring 25 Release18-Sep-2025
153 Questions
4.9/5.0

A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts. What should be the steps taken to achieve this goal?

A. Hypothesize, Empathize, Optimize

B. Define, Design, Deploy

C. Gather, Envision, Plan

C.   Gather, Envision, Plan

Explanation:

The steps that should be taken to achieve the goal of creating vision statements using a collaborative, research-backed process are Gather, Envision, Plan. These steps involve gathering data and insights from research, envisioning possible future states based on insights, and planning how to communicate and execute the vision.

References:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-vision-statements

Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK's design team plans on building and testing a Minimum Viable Product (MVP). Which outcome should the team focus on when defining the MVP?

A. Testing an outline of all features and possibilities of the product.

B. Validating or invalidating the essential features of the product.

C. Assessing essential features of the product with a large group of users.

B.   Validating or invalidating the essential features of the product.

Explanation:

The purpose of building and testing a Minimum Viable Product (MVP) is to validate or invalidate the essential features of the product, that is, the features that deliver the core value proposition and solve the user’s problem. Testing an outline of all features and possibilities of the product or assessing essential features of the product with a large group of users are not suitable outcomes for an MVP, as they may introduce unnecessary complexity or bias.

A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear. Which approach should validate the market for this concept?

A. Gather an team to ideas and craft that stretch the 's current

B. Recruit target users to test price points at which they would be willing to purchase the app.

C. Meat with developers to estimate the effort required to deliver the proposed experience.

B.   Recruit target users to test price points at which they would be willing to purchase the app.

Explanation:
Validating the market for a new app involves understanding the target audience's willingness to pay. Recruiting target users to test various price points provides direct insights into the app's perceived value and the price range acceptable to potential customers, informing pricing strategy and market viability.

Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way. Which Salesforce product should CK invest in to efficiently enable the desired experience?

A. Scheduler

B. Service Goud

C. Field Service

C.   Field Service

Explanation: Field Service is a Salesforce product that CK should invest in to efficiently enable the desired experience of scheduling and managing appointments and seeing when the delivery vehicle is on the way. Field Service is a product that helps manage and optimize the entire field service operation, from scheduling and dispatching to tracking and reporting. It integrates with other Salesforce products, such as Service Cloud and Experience Cloud, to provide a seamless and connected experience for customers and field workers.

A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues'?

A. Service blueprint

B. Journey map

C. Data dashboard

B.   Journey map

Explanation:
A journey map is a tool that the strategy designer should create to align stakeholders on the most important customer issues. A journey map is a visual representation of the customer’s experience with a product or service, from their perspective. It helps identify the customer’s needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps prioritize and address the most critical customer problems or opportunities for improvement.

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