Salesforce-Platform-Strategy-Designer Practice Test
Updated On 18-Sep-2025
153 Questions
Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the sales platform How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?
A. Co-create a journey map with users
B. Identify user quotes to make the case
C. Align design implications to business goals
Explanation:
The best way to collaborate with the UX designer to ensure that new features
on the sales platform are both viable and feasible is to align design implications to business
goals, as this helps justify the value proposition and return on investment of the new
features. Co-creating a journey map with users or identifying user quotes may not address
the viability or feasibility aspects of the new features.
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing. What is the reason the statement should sav "How might we" instead of "How will we"?
A. Marketing teams do not have the responsibility to drive design challenges
B. It allows the team to explore solutions without committing to one right away.
C. "Will" assumes the problem can be solved without due diligence.
Explanation:
The How Might We format for challenge framing uses the word “might”
instead of “will” because it implies a sense of possibility and curiosity, rather than certainty
or obligation. It allows the team to explore solutions without committing to one right away,
which encourages creativity and experimentation.
A job listing company has launched a campaign around the adoption of its social app for professional networking. What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or "hacking") the company success metrics?
A. Number of times a user opens the app per day
B. New account activations
C. New connections made between users
Explanation:
The best way to measure the success of a social app for professional
networking is to track the new connections made between users, as this reflects the value
proposition and user engagement of the app. Measuring the number of times a user opens
the app per day or the new account activations may not capture the true impact of the app,
as users may open the app without interacting with others or create accounts without using
them.
A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition. Which approach should the designer focus on?
A. Make a presentation on design best practices and have industry experts speak on new market conditions.
B. Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability.
C. Restate business goals and show how design could be used to de-risk exploration of this opportunity.
Explanation:
The approach that the designer should focus on is to restate business goals
and show how design could be used to de-risk exploration of this opportunity. This
approach can help the designer align the new product vision with the executive
stakeholders’ expectations, needs, and priorities, and demonstrate how design methods
and tools can help validate assumptions, identify risks, and test solutions in a saturated
market. Making a presentation on design best practices or creating a clickable high fidelity
prototype may not be enough to convince the executive stakeholders of the value
proposition and feasibility of targeting a new market.
Project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions? What information is missing that belongs in all well-written challenge statements?
A. The persona being designed for
B. The desired outcome
C. The hypothesis for the solution
Explanation:
A well-written challenge statement should clearly define the target user or
persona to ensure the design solutions are tailored to their specific needs and contexts.
Including the persona in the challenge statement focuses the team's efforts on creating
solutions that are relevant and impactful for the intended audience.
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