Explanation:

Get Cloudy Consulting (GCC) is looking to migrate to Salesforce to address three key needs: communicating available products and services to prospective customers, improving sales pipeline forecasting and management to meet quarterly revenue goals, and offering customer support through its website. The Salesforce clouds that best align with these requirements are Sales Cloud, Service Cloud, and Marketing Cloud, as they directly address sales, customer service, and marketing needs, respectively.

GCC's Requirements and Corresponding Salesforce Clouds:
Communicating available products and services to prospective customers:
This requirement involves marketing efforts to engage and inform potential customers. Marketing Cloud is designed for creating personalized marketing campaigns, managing customer journeys, and communicating product or service offerings through channels like email, social media, and websites.

Improving sales pipeline forecast and management quarterly revenue goals:
This involves managing the sales process, tracking opportunities, and forecasting revenue. Sales Cloud provides tools for sales pipeline management, opportunity tracking, forecasting, and analytics to help meet revenue goals.

Offering support to customers through its website:
Providing customer support via a website requires a robust customer service platform. Service Cloud enables businesses to offer support through multiple channels, including web-based self-service portals, case management, and live agent support, all integrated with a website.

Option Analysis:
Option A: Service, Experience, and Marketing
Service Cloud addresses the customer support requirement.
Experience Cloud (formerly Community Cloud) is used to build branded portals, communities, or websites for customers, partners, or employees, which could support the website-based customer support requirement. However, it is less focused on core sales pipeline management and forecasting compared to Sales Cloud.
Marketing Cloud fits the need for communicating with prospective customers.
Why this is incorrect: While Experience Cloud could enhance the website support experience, it does not directly address the sales pipeline forecasting and management needs, which are critical for GCC’s quarterly revenue goals. Sales Cloud is a better fit for this requirement.

Option B: Commerce, Service, and Marketing
Commerce Cloud is designed for e-commerce, enabling businesses to create online storefronts for selling products or services. While it could indirectly help communicate products to customers, GCC’s focus is on informing prospective customers (a marketing function) rather than selling directly online, which Commerce Cloud is built for.
Service Cloud addresses the customer support requirement.
Marketing Cloud fits the marketing need.
Why this is incorrect: Commerce Cloud is not relevant to GCC’s stated needs, as there is no indication of direct e-commerce requirements. Sales Cloud is more appropriate for managing the sales pipeline and forecasting.

Option C: Sales, Service, and Marketing
Sales Cloud directly supports sales pipeline management, opportunity tracking, and forecasting to meet quarterly revenue goals.
Service Cloud enables customer support through a website, including self-service portals and case management.
Marketing Cloud supports communicating products and services to prospective customers through targeted campaigns and customer engagement tools.
Why this is correct: This combination of clouds comprehensively addresses all three of GCC’s needs, aligning each requirement with the appropriate Salesforce solution.

Reference:
Salesforce Help Documentation: Sales Cloud Overview – Describes Sales Cloud’s capabilities for pipeline management and forecasting.
Salesforce Help Documentation: Service Cloud Overview – Details Service Cloud’s features for web-based customer support and case management.
Salesforce Help Documentation: Marketing Cloud Overview – Explains Marketing Cloud’s role in personalized customer engagement and marketing campaigns.
Trailhead Module: Salesforce Platform Basics – Introduces Salesforce clouds and their use cases, including Sales, Service, and Marketing Clouds.
Web Reference: Salesforce Implementation Services – Highlights how Salesforce Professional Services can implement Sales, Service, and Marketing Clouds for business needs like those of GCC.

Explanation:

To show top-selling product families by quantity, the report must:
Group by Product Family – This organizes the data by category (e.g., Software, Hardware).
Filter to show only Closed Won Opportunities – Ensures you're only counting actual sales, not pipeline or lost deals.
Sum the Quantity – Measures how many units were sold, not revenue or opportunity count.
This combination gives the sales manager a clear view of which product families are performing best, based on actual sales volume.

📚 Why Not the Others?
A. Group by opportunity stage > Filter by product family > Sum total number sold
Grouping by stage doesn’t highlight product performance. Also, filtering by product family doesn’t help compare across families.
C. Group by active products > Filter to show opportunities this year > Sum quantity
Focuses on individual products, not families. Also includes non-Closed Won deals, which can skew results.

📎 Reference:
Salesforce Reports & Dashboards – Trailhead Module
Opportunity Product Reports – Salesforce Help

Explanation:

Option B (Correct)– The User Record page in Setup is where administrators update core user details, including:

Name changes (First Name, Last Name).
Username (must be unique and follow org policies).
Other critical user attributes (Email, Role, Profile).

This ensures the changes are reflected across Salesforce (e.g., Chatter, audits).

Option A (Incorrect) – A Contact Record represents an external person (e.g., customer, partner), not an employee. Updating it won’t affect login credentials or internal user data.

Option C (Incorrect) – The User Profile page (accessible via the user’s profile menu) allows users to edit some personal details (e.g., email, photo) but not their username or official name—those require admin access via Setup.

Reference:
Salesforce Help - Edit User Details

Explanation:

Service Cloud is Salesforce’s customer service platform.
It includes Digital Engagement capabilities that let businesses:

Offer web chat
Support SMS messaging
Integrate with social channels like Facebook Messenger and WhatsApp
Manage all these interactions in a unified console for agents

This matches GCC’s goal to meet digitally savvy customers where they are, across multiple channels.

Why not the other options?
B. Experience Cloud ❌
Experience Cloud is used to build self-service portals, partner portals, and branded community sites. While you can provide support resources there, it’s not primarily for managing live chat or multi-channel service conversations.
C. Sales Cloud ❌
Sales Cloud is focused on lead, opportunity, and pipeline management for sales teams — not multi-channel customer service.

Reference:
Salesforce Help: Digital Engagement in Service Cloud – Shows how Service Cloud enables SMS, chat, and social messaging.

Explanation:
An approval process is a workflow that defines the steps and criteria for approving a record. It can be used to lock the record before a decision is made, and send email alerts and tasks to the approvers.