Salesforce-Platform-Administrator-II Exam Questions With Explanations

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Salesforce Salesforce-Platform-Administrator-II Exam Sample Questions 2025

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22194 already prepared
Salesforce Spring 25 Release
219 Questions
4.9/5.0

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user.
What debug log category should be used?

A. Workflow

B. Callout

C. System

D. Database

A.   Workflow

Explanation: Workflow is the debug log category that should be used to troubleshoot an issue with a flow. Workflow is a debug log category that captures information about workflow rules, flows, processes, approval processes, and entitlement processes. Workflow can help identify errors or issues related to these automation tools by showing details such as evaluation criteria, actions executed, variables assigned, and outcomes reached.

Cloud Kicks has a very large knowledge base in Salesforce, Service reps are having a hard the finding the most reviewing articles because there are too many search results.
What should the administrator do to help service reps quickly narrow down the number of articles?

A. Implement and configure Data Categories.

B. Delete and remove old Knowledge articles.

C. Update Knowledge to auto-search the case’s subject.

D. Activate and configure Einstein Search.

A.   Implement and configure Data Categories.

Explanation: Data Categories are a way to organize and classify knowledge articles into a hierarchical structure based on topics or criteria. Data Categories can help service reps quickly narrow down the number of articles by filtering or browsing by category. Data Categories can also be used to control the visibility and access of articles for different users or roles.

An administrator at Clod Kicks has build a flow that delivers status update email to customers. Recently, there’s been an increasae in support cases from customers reporting they had not received the email.
Where should the administrator look to investigate the issue?

A. Paused Flow Interviews

B. Process Automation Setting

C. Email Logs

D. Setup Audit Trail

C.   Email Logs

Explanation: Email logs are files that provide information about email delivery and activity in your Salesforce org. Email logs contain details such as sender, recipient, subject, date, status, error code, and more for each email sent or received within a specified time range. You can use email logs to investigate issues with email delivery or performance in your org. In this case, you can use email logs to check if the status update emails were sent successfully or if there were any errors or failures.

A sales rep at Ursa Major Solar was assigned to a role under their manager and is the record owner of several opportunities; however, the sales rep is missing from the manager's forecast.
What should the administrator review to solve this issue?

A. Enable owner adjustment

B. Enable manager adjustments

C. Allow Forecasting

D. Allow Override Forecasts

C.   Allow Forecasting

Explanation: Allow Forecasting is what the administrator should review to solve this issue. Allow Forecasting is a user permission that enables users to access and edit forecasts. If a user does not have this permission, they will not be able to see their own forecast or any forecasts below them in the role hierarchy. Therefore, the administrator should make sure that the sales rep has this permission enabled on their profile or permission set.

An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.
What feature should the administrator use to fulfill this requirement?

A. Data Classification

B. Schema Builder

C. Classic Encryption

D. Field-Level Security

A.   Data Classification

Explanation: Data Classification is the feature that the administrator should use to flag where sensitive information is stored in Salesforce. Data Classification is a feature that allows administrators to flag where sensitive information is stored in Salesforce by assigning sensitivity and classification levels to fields. Data Classification can help administrators comply with data privacy regulations and best practices by identifying and managing sensitive data in their orgs.

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