Salesforce-Communications-Cloud Practice Test

Salesforce Spring 25 Release -
Updated On 1-Jan-2026

80 Questions

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

A. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

B. Use Apex to be able to send the customized payload and interpret the response

C. Attach an Omniscript ta task and handle the integration manually

D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic

B.   Use Apex to be able to send the customized payload and interpret the response

Explanation:

Why B is Correct:
Custom Payload Construction: When a fulfillment system requires a strictly formatted or non-standard JSON payload that exceeds the mapping capabilities of a DataRaptor, Apex provides full control over the JSONGenerator or custom wrapper classes to build the exact body needed.

Complex Response Handling: The prompt mentions "non-standard error responses." Standard OOTB (Out-of-the-Box) integration tools often expect standard HTTP status codes (like 200, 400, 500). If the fulfillment system returns a 200 OK but the body contains a specific error code that needs to trigger a "Fail" or "Retry" in Order Management, Apex is the most reliable way to implement that custom parsing logic.

Orchestration Integration: You can invoke this Apex via an Orchestration Item of type Auto Task using a custom System Interface class. This allows the process to remain automated while handling the complexity.

Incorrect Answers
A is Incorrect because DataRaptors are primarily mapping tools. While they can transform data, they lack the sophisticated conditional logic required to "interpret" a non-standard error response and decide the next state of an orchestration item based on complex body content.

C is Incorrect because OmniScripts are UI-based "Guided Processes" for humans. Using an OmniScript for a fulfillment integration would turn an automated back-end process into a manual task for an agent, which contradicts the consultant's goal to automate the process.

D is Incorrect because manual handling in a native UI is the least efficient solution. It introduces human error, breaks the end-to-end visibility of the order in Salesforce, and significantly increases the Mean Time to Fulfillment (MTTF).

References
Salesforce Help:
Salesforce Developers:
Vlocity Documentation: Integration Patterns – "Use Apex System Interfaces when the target system requires complex authentication, non-standard message formats, or sophisticated response handling."

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product services sold can undergo future attribute changes

B. The Product sold is a device accessory such as phone case

C. The product/service sold is high volume, one time billing event, such as a pay per view

D. The product services sold will have child features added in the future

E. The product Service sold has a recurring charge

A.   The product services sold can undergo future attribute changes
D.   The product services sold will have child features added in the future
E.   The product Service sold has a recurring charge

Explanation:

Why A is Correct:
If a product/service can undergo future attribute changes (e.g., speed tier upgrade, plan modification), assetization creates a persistent record (Asset or Service Account) that can be tracked and updated over time, enabling lifecycle management and historical reporting.

Why D is Correct:
When a product/service will have child features added later (e.g., adding call waiting to a phone line), assetization provides a parent asset structure to which child features can be attached, maintaining relationships and simplifying future modifications.

Why E is Correct:
Products with recurring charges typically represent ongoing services that require continuous management, billing cycles, and potential changes. Assetization creates a durable record that ties to subscription billing, usage tracking, and renewal processes.

Why B is Incorrect:
A device accessory (e.g., phone case) is usually a one-time sale without ongoing service attributes. It does not require lifecycle tracking, future modifications, or recurring billing, making assetization unnecessary overhead.

Why C is Incorrect:
High-volume, one-time billing events (e.g., pay-per-view) are transactions, not managed services. They do not require persistent asset records for future changes or recurring management, so assetization adds complexity without benefit.

Reference:
The Communications Cloud Asset Management Guide states that assetization is recommended for products/services that:
- Have a recurring revenue model.
- Require future changes or enhancements.
- Need to support hierarchical feature relationships.
These factors justify the creation of a managed asset lifecycle.

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model the Ethernet access device as a child product of the dedicated internet service offer

B. Model dedicated internet service as a child product of the Ethernet access device offer.

C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

C.   Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

Explanation:

Standalone Modeling: By modeling the Ethernet access device and the Dedicated Internet Service as standalone offers, you ensure they are independent assets in the system. This is crucial for the "shared" requirement; if the EAD were a child of the internet service (Option A), it would be logically tied to that specific internet subscription, making it difficult for VOIP or TV services to "see" or reuse it later during MACD processes.

Auto-Add Relationship: The requirement states that the equipment must be added automatically when the first service is ordered. An Auto-Add advanced rule in Industries CPQ ensures that as soon as the agent adds "Dedicated Internet" to the cart, the "Ethernet Access Device" is also added without manual intervention.

Future-Proofing for Reuse: When modeled as standalone assets, future orders for VOIP or TV can use Asset-Based Ordering (ABO) logic to detect the existing EAD asset on the account. This prevents the system from shipping redundant equipment, satisfying the requirement for cross-offering reuse.

Why other options are incorrect:
A & B (Child Product Modeling): Modeling equipment as a child product creates a tight coupling. If the parent service is disconnected or changed, the child equipment is often impacted by default. Furthermore, child products are typically not visible to other standalone services (like VOIP) for sharing purposes.

D (Recommends Relationship): A "Recommends" rule only provides a suggestion to the sales agent. It does not fulfill the requirement to automatically add the equipment to the order.

Reference:
Salesforce Industries CPQ: Product Relationships and Rules

A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

D. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

B.   Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Explanation

Why B is Correct:
Risk Mitigation (Partitioning): By breaking 20 million subscribers into logical blocks (e.g., by region, customer segment, or account number ranges), you can manage the data load in "waves." This prevents hitting Salesforce platform limits and allows the team to validate data integrity in smaller, manageable increments.

On-Demand "Just-in-Time" Migration: This is the most critical part of the strategy. If a customer who has not yet been migrated via the background bulk process calls in or logs into the portal, the system triggers an on-demand migration (usually via an Integration Procedure or middleware). This ensures the agent can process the order immediately without waiting for the scheduled block migration.

Operational Continuity: This "hybrid" approach ensures that sales and support operations are never interrupted. The legacy system remains the source of truth for non-migrated data until the final cutover for that specific block.

Incorrect Answers:
A is incorrect because while it mentions bulk migration, it doesn't emphasize the partitioning required for 20 million records. Without partitioning, a simple "bulk" strategy on such a massive scale is likely to fail or run into severe performance issues.

C is incorrect because the phrasing "on demand migration data when migrations occurs" is logically inconsistent. On-demand migration is needed specifically for data that has not yet been migrated.

D is incorrect because a Tier 1 Telco cannot afford to "disable the production system." Furthermore, migrating 20 million complex subscriber records (including Assets, Subscriptions, and Billing accounts) cannot be accomplished in a few "off-peak hours."

References:
Salesforce Architects: – Discusses the "trickle" and "phased" migration approaches.
Salesforce Help: – Recommends testing with subsets and partitioning large datasets.
Vlocity Success Framework: The Migration Playbook – "For Tier 1 operators, use an 'On-Demand' trigger to pull subscriber data into the SFI data model during the first interaction if the bulk load hasn't reached them yet."

Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.

D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

A.   Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

Explanation:

Why A is Correct:
This design aligns with both business and technical requirements:

M:1 Decomposition bundles Modem and STB into a single CFS technical product (e.g., "Hardware Kit"), ensuring a single call to the shipping system per order.

Scope = Account ensures that for each customer account, only one instance of this combined hardware kit is created and reused across orders if applicable, preventing unnecessary duplicate inventory in the customer's asset base and optimizing performance.
This meets the goal of one shipment call while minimizing redundant asset creation.

Why B & C are Incorrect:
Using 1:1 decomposition creates separate technical products for Modem and STB, which would likely result in two separate calls to the shipping system (or require additional orchestration logic to combine them), contradicting the single-call requirement.

Scope = Downstream Order Item is not a standard Communications Cloud scope and misapplies the concept. The standard scopes are Global, Order, or Account. "Downstream Order Item" would not correctly manage asset reuse at the account level.

Why D is Incorrect:
While M:1 decomposition is correct, setting the scope on the commercial products (Modem & STB) to Account is not valid—scope is configured on the Technical Product definition (CFS) within the decomposition relationship, not on the commercial products themselves.

Reference:
Communications Cloud Decomposition Relationships and Scoping documentation specifies:

Use M:1 decomposition to map multiple commercial products to one technical product for combined fulfillment.
Set Scope = Account on the technical product to reuse the same asset instance per customer, avoiding duplicate inventory and optimizing performance.

Page 1 out of 16 Pages