Salesforce-Communications-Cloud Practice Test
Updated On 10-Nov-2025
80 Questions
A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?
A. Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.
B. Use Apex to be able to send the customized payload and interpret the response
C. Attach an Omniscript ta task and handle the integration manually
D. Recommend that this step to be handled manually by having the user navigation to the fulfillment system’s native UI …….logic
Explanation: For complex integrations with nonstandard error responses, using Apex to
customize the payload and interpret the response (B) offers the flexibility to handle unique
integration requirements and error handling, ensuring seamless communication between
Salesforce and the fulfillment system.
References:Salesforce Apex development documentation and integration best practices.
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
A. The product services sold can undergo future attribute changes
B. The Product sold is a device accessory such as phone case
C. The product/service sold is high volume, one time billing event, such as a pay per view
D. The product services sold will have child features added in the future
E. The product Service sold has a recurring charge
D. The product services sold will have child features added in the future
E. The product Service sold has a recurring charge
Explanation: Assetization of a commercial product or service should be considered when:
A. The product or service can undergo future attribute changes, requiring tracking and management of these changes over time. D. The product or service will have child features added in the future, necessitating a structured approach to manage these hierarchical relationships. E. The product or service has a recurring charge, implying a need for ongoing management and billing of the service. These factors indicate a complex product or service lifecycle that benefits from the structured management and flexibility provided by assetization.
References:Salesforce Communications Cloud asset management best
practices and product catalog management documentation.
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers
A. Model the Ethernet access device as a child product of the dedicated internet service offer
B. Model dedicated internet service as a child product of the Ethernet access device offer.
C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
Explanation: When modeling dedicated internet services and Ethernet access devices, especially when the device is reused for future offerings, it's efficient to model them as standalone offers with an auto-add relationship. This approach ensures that the Ethernet access device is automatically included when a dedicated internet service is added, while also allowing for the flexibility to use the device with other services like VOIP and business TV in the future.
References: Salesforce CPQ documentation on product modeling and autoadd
relationships.
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?
A. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
B. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
D. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.
Explanation: For a large-scale migration, partitioning data into logical blocks and running the migration in stages (B) allows for a phased approach, reducing system disruption. Ondemand migration for non-migrated data ensures that orders can continue to be processed seamlessly during the transition period.
References:Best practices for large-scale data migrations in Salesforce environments.
Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.
A. Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.
C. Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
D. Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
Explanation: To send Set-Top Boxes (STBs) and modems with a single call and manage inventory efficiently, decomposing both to one CFS using an M:1 decomposition pattern and setting the scope to Account (A) is optimal. This allows for combined fulfillment while maintaining inventory accuracy.
References:Salesforce Industries documentation on decomposition patterns and fulfillment strategies.
| Page 1 out of 16 Pages |