Salesforce-Communications-Cloud Practice Test
Updated On 18-Sep-2025
80 Questions
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?
A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
Explanation: For a telecom service provider offering bundled and independent services, modeling each offer as top-level offers and using staged assetization (D) in orchestration ensures that services are available for consumption as soon as they are fulfilled. This approach allows for parts of the order to be activated and used by the consumer even if other parts are still pending, enhancing customer satisfaction.
References:Salesforce Communication Cloud documentation on assetization and orchestration strategies for bundled services.
Universal Connect (UC) sells several mobile devices to its customer. UC has several attribute like color, storage and screen size that are common across mobile devices. UC is looking for recommendation around efficiency them using SFI product catalog. How should consultant model the product catalog for UC?
A. Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Mobile Offer Spec Type’ Object Type.
B. Create ‘Mobile offer Spec Type’ with base attribute as parent object type and associate mobile device offers with object type and add additional attributes
C. Create ‘base offer Spec Type’ object type with all attribute and associate mobile device offer with this object type
D. Create ‘Mobile Offer Spec Type’ object with common attribute and set the patent object type as ‘Base offer Spec Type’. Then associate mobile device offers with ‘Base Offer Spec Type’ Object Type.
Explanation:
To efficiently model common attributes across mobile devices, creating a 'Mobile Offer
Spec Type' object with common attributes and setting the parent object type as 'Base Offer
Spec Type' is recommended (A). This approach leverages the hierarchical structure of offer
spec types in Salesforce Industries, allowing for the reuse of common attributes while
maintaining the flexibility to associate specific mobile device offers with the 'Mobile Offer
Spec Type' object.
References: Salesforce product catalog modeling best practices and Salesforce Industries documentation.
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel’s Communication Cloud.
A. Use Cart Based APIs
B. Use Digital Commerce APIs
C. Use CPQAppHandler Methods
D. Use EPC APIs
Explanation: For Airtalk to quickly integrate its portal application with Mobitel's Communication Cloud for upselling purposes without migrating products, using Digital Commerce APIs is the most effective strategy. These APIs are designed for integrating external commerce platforms with Salesforce's CPQ and order management system, allowing Airtalk to access and sell Mobitel products through its consumer portal efficiently.
References:Salesforce Communications Cloud Digital Commerce API documentation and integration guides.
A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
B. Handle the complex business processes manually outside the IT landscape.
C. Harmonize their business plan to reduce the complexity
D. Access the entire architecture to identify application that can be decommission.
D. Access the entire architecture to identify application that can be decommission.
Explanation: To drive down operational costs, harmonizing business processes to reduce
complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.
References:Best practices for digital transformation and Salesforce implementation strategies.
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?
A. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
B. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
C. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
D. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
Explanation: In designing the commercial catalog to manage performance with high cart
numbers, keeping the number of product attributes low and avoiding large picklists (A), and limiting complex product hierarchies and advanced rules like AutoAdd or AutoRemove (C) are crucial. These practices help maintain system performance by simplifying the product structure and reducing the processing required during CPQ and order management operations.
References:Salesforce CPQ and Order Management best practices for product catalog design.
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