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Salesforce Salesforce-Communications-Cloud Exam Sample Questions 2025

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2804 already prepared
Salesforce Spring 25 Release
80 Questions
4.9/5.0

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

B. Only Migrate the assets needed when customers are trying to place MACD orders.

C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

A.   Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

Explanation:

For a successful migration of asset records and MACD (Move, Add, Change, Delete) processing, it is essential to consider the volume of assets and the operational continuity. Logical partitioning of large asset volumes with staged migration ensures system performance and data integrity. On-demand migration allows for seamless operations by migrating assets as needed, minimizing system overload and ensuring that the most relevant data is available when required. This approach balances system performance with migration needs.

References:Salesforce Communications Cloud migration strategies and asset management documentation.

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C. UX experience is the most important. Fully design and validate the UX before designing the integration step

D. Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

A.   Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

Explanation:

For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router technical product and decompose it from the business internet offer.

B. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

C. Model the router as an attribute of the business internet offer with a default value of ‘included’

D. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

A.   Model the router technical product and decompose it from the business internet offer.

Explanation:

If the router included in the business internet offer has no commercial significance, it should be modeled as a technical product and decomposed from the business internet offer. This approach keeps the commercial offer clean and focused on significant elements while ensuring the necessary technical components are included in the order for fulfillment purposes.

References:Salesforce Industries Order Management (OM) documentation on product modeling and decomposition.

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Fields

B. Calculation Matrix

C. Price lists

D. Attribute

E. Pricing plan

A.   Fields
D.   Attribute
E.   Pricing plan

Explanation: To rationalize a large product catalog from a SKU-based system, consultants should consider configuring Fields (A) to capture essential product information, Attributes (D) to define product characteristics, and Pricing Plans (E) to manage pricing strategies. These configurations support the creation of a more streamlined and manageable product catalog within Salesforce Communication Cloud by allowing for the consolidation of similar products and the flexible definition of product offerings.
References: Salesforce Communication Cloud documentation on Enterprise Product Catalog (EPC) management.

UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Custom API via lightening Out

B. Digital commerce SDK

C. Digital Commerce API

D. Cart Based API using Omni Out

B.   Digital commerce SDK
C.   Digital Commerce API

Explanation:

To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:Salesforce Industries Digital Commerce documentation and API guides.

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