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Salesforce Salesforce-Communications-Cloud Exam Sample Questions 2025

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2804 already prepared
Salesforce Spring 25 Release18-Sep-2025
80 Questions
4.9/5.0

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router’s barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a manual task Orchestration item that will launch a flow to enter the router’s barcode number and shipping tracking number.

B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router’s barcode number and shipping tracking number

C. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number

D. Configure a Push Event Orchestration item that will receive the router’s barcode number and shipping tracking number

C.   Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router’s barcode number and shipping tracking number

Explanation:

For the requirement where UC warehouse agents need to enter a router's barcode and shipping tracking number, configuring a Manual Task Orchestration item that launches an OmniScript is the optimal solution. This setup provides a user-friendly interface for agents to input the required information, while the orchestration ensures that these tasks are integrated into the overall order fulfillment process seamlessly.References:Salesforce Communications Cloud Orchestration and OmniScript configuration documentation.

A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

B. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

C. UX experience is the most important. Fully design and validate the UX before designing the integration step

D. Exact data in integration is an input to the ux design. Detailed Design of the integration… can start

A.   Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

Explanation:

For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A. Discounts.

B. Adjustment using Context rules

C. Promotions

D. Customizations using CPQ Hooks

A.   Discounts.
B.   Adjustment using Context rules

Explanation: To offer pricing adjustments across the catalog and enable agents to provide runtime adjustments with an approval process, utilizing Discounts (A) and leveraging Adjustment using Context Rules (B) are recommended. These features allow for the flexible application of price adjustments based on predefined criteria and real-time decisions, with the capability to enforce approval workflows for certain adjustment levels.
References:Salesforce CPQ documentation on discounts, context rules, and approval processes.

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize

B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

C. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

D. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team’s Flow expertise.

A.   Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team’s flow expertize
C.   Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
D.   Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

Explanation:

For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce's best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.

Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management’s Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. Ensure platform Events mode is enabled for Order Management

B. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

C. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

D. Split Line Items in the same order before submitting the order and request an increase to order size limits

A.   Ensure platform Events mode is enabled for Order Management
B.   User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Explanation:

To mitigate the risk of large orders hitting governor limits, enabling Platform Events mode for Order Management (A) and using Enterprise Sales Model capabilities to split orders by site before submission to Order Management (B) are effective techniques. These approaches help manage large orders more efficiently by leveraging Salesforce's event-driven architecture and logically segmenting orders for better processing.References:Salesforce Industries Order Management documentation on Platform Events and Enterprise Sales Model best practices.

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