OmniStudio-Consultant Exam Questions With Explanations

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Salesforce OmniStudio-Consultant Exam Sample Questions 2025

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21224 already prepared
Salesforce Spring 25 Release18-Sep-2025
122 Questions
4.9/5.0

Which three functions are performed by Action elements in OmniScript? Choose 3 answers

A. Display error messages to the user

B. Get and update data through APIs

C. Organize data into multiple pages

D. Send DocuSign emails for signature

E. Get and update data in Salesforce

B.   Get and update data through APIs
D.   Send DocuSign emails for signature
E.   Get and update data in Salesforce

Explanation:

Action elements in OmniScript are used to execute backend processes, such as:

Integrating with APIs (B) – Fetching or sending data to external systems.
Sending DocuSign emails (D) – Automating e-signature workflows.
CRUD operations in Salesforce (E) – Querying, inserting, or updating records.

Why the Others Are Incorrect:

A (Display errors) → Handled by Set Errors, not an Action.
C (Organize pages) → Managed by Step elements, not Actions.

Reference:
Salesforce Docs: OmniStudio Actions.

A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.

Based on the user analysis exhibit shown below, which three actions should appear on the card? Choose 3 answers

A. Verify a transaction

B. Request higher limit

C. View credit score history

D. View statements

E. Make a payment

A.   Verify a transaction
B.   Request higher limit
E.   Make a payment

Explanation:

Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means

What is the purpose of Step elements in OmniScript?

A. Allows the user to input data

B. Groups elements that extract data

C. Enables the use of repeatable blocks

D. Organizes the script into one or more pages

D.   Organizes the script into one or more pages

Explanation:

Step elements are used to organize the OmniScript into one or more pages. They define the layout, navigation, and visibility of the OmniScript elements. They can also have pre- and post-actions that can execute DataRaptors, Integration Procedures, or other processes before or after the user completes the step.

The other options are not correct because:

Allows the user to input data: This is not the purpose of Step elements, but of Input elements, such as Text, Number, Date, Picklist, etc.

Groups elements that extract data: This is not the purpose of Step elements, but of Data Source elements, such as DataRaptor Extract, Integration Procedure Extract, etc.

Enables the use of repeatable blocks: This is not the purpose of Step elements, but of Repeatable Block elements, which allow the user to add or remove multiple instances of a group of elements.

A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?

Choose 3 answers

A. FlexCards

B. Flyouts

C. OmniStudio Actions

D. Navigate Actions

E. Omni Script

A.   FlexCards
C.   OmniStudio Actions
E.   Omni Script

Explanation:

The three OmniStudio tools that are needed to meet these requirements are: FlexCards, OmniStudio Actions, and OmniScript. A FlexCard is a tool that can display data and actions in a card format. The consultant can use a FlexCard to display the account information and icons for each action. An OmniStudio Action is a button that can invoke an OmniScript or an Integration Procedure from a FlexCard. The consultant can use OmniStudio Actions to launch guided processes for frequent tasks, such as change of plan, new sale, or loyalty. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for each task.

A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers

A. Calculation

B. Messaging

C. Alert

D. Formula

B.   Messaging
D.   Formula

Explanation:

The two OmniScript features that the consultant should recommend to meet this validation requirement are: Messaging and Formula. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display an error message stating that the age cannot be less than 18 if the user’s birthday indicates they are under 18 years old. A Formula element is an element that can perform calculations or validations on data values using expressions or functions. The consultant can use a Formula element to validate the user’s birthday by subtracting it from the current date and checking if the result is greater than or equal to 18 years.

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