Marketing-Cloud-Email-Specialist Exam Questions With Explanations

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Salesforce Marketing-Cloud-Email-Specialist Exam Sample Questions 2025

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Salesforce Spring 25 Release
160 Questions
4.9/5.0

Northern trail Outfitters is hiring a third-party vendor to host a web page tied to a promotional sweepstake. The marketing manager would like an email sent from journey as soon as the subscriber submits the form. What should be used to enter this subscriber into a journey?

A. API Event Entry Source

B. CloudPages Entry Source

C. Contact Event Entry Source

A.   API Event Entry Source

Explanation:

The correct entry source is the API Event Entry Source (A).

Why A is Correct:
When an external system (like a third-party hosted web page/form) needs to immediately send data to Marketing Cloud to trigger a Journey, the standard method is to use the Marketing Cloud API (Application Programming Interface). The API Event Entry Source is specifically designed for this. The third-party vendor's form submission logic will be configured to make an API call to a unique endpoint provided by the Journey's API Event, which instantaneously injects the subscriber into the Journey.

Why B is Incorrect:
A CloudPages Entry Source (B) is used when the form is hosted directly on a Salesforce Marketing Cloud CloudPage. Since the vendor is hosting the page externally, this source is not applicable.

Why C is Incorrect:
A Contact Event Entry Source (C) is a generic term that can refer to multiple trigger types, but in the context of a Journey Entry Source, it's not the specific, technical tool needed for an external system. The specific tool for this use case is the API Event.

Reference
This relates to Journey Builder Entry Sources and integrating with external systems.
Salesforce Reference: Marketing Cloud Documentation on Journey Builder Entry Sources, specifically the API Event for real-time external data injection.

After sending an initial 'welcome' email, Northern Trail Outfitters needs to configureJourney Builder to continue a customer acquisition journey after a purchase is made on its website. Which type of activity should be used?

A. Engagement Split

B. Behavioral Trigger

C. Wait Until Event

C.   Wait Until Event

Explanation:

Why the Correct Answer is Right:

C. Wait Until Event ✅
In Salesforce Marketing Cloud’s Journey Builder, the Wait Until Event activity is used to pause a customer’s journey until a specific event occurs, such as an external action like a purchase on a website. For Northern Trail Outfitters (NTO), this activity is ideal because it allows the journey to wait for a purchase event to be recorded (e.g., via a Data Extension updated through an API or integration with the website). Once the purchase event is detected, the journey can proceed with subsequent activities, such as sending a post-purchase email or offering upsell opportunities, aligning with the customer acquisition journey.

For example:
⇒ After the initial “welcome” email, NTO can add a Wait Until Event activity configured to listen for a purchase event in a Data Extension (e.g., a “Purchase” Data Extension updated via Marketing Cloud’s API when a customer completes a purchase).
⇒ When the purchase event occurs, the journey continues with personalized content for the new customer.
⇒ This activity ensures the journey progresses only when the purchase condition is met, making Wait Until Event the correct choice.

Why the Incorrect Options are Wrong?

A. Engagement Split ❌
The Engagement Split activity branches a journey based on a subscriber’s interaction with an email, such as whether they opened or clicked a link. While useful for segmenting based on email engagement, it cannot be used to wait for an external event like a website purchase. Since NTO’s requirement involves a website action (not an email interaction), Engagement Split is not suitable.

B. Behavioral Trigger ❌
Behavioral Trigger is not a standard activity in Salesforce Marketing Cloud’s Journey Builder. While Marketing Cloud supports triggers (e.g., Automation Studio triggers or API-triggered sends), “Behavioral Trigger” is not a specific activity type within Journey Builder. The closest equivalent might be an event-based entry source (e.g., an API Event Entry), but for continuing a journey after a specific action, the Wait Until Event activity is the correct choice within the journey’s flow.

Additional Context 🔍
The Wait Until Event activity typically relies on an event data source, such as a Data Extension populated via an API integration with NTO’s website. For example, when a customer makes a purchase, the website can send purchase data (e.g., customer ID, purchase date) to a Data Extension using Marketing Cloud’s REST API. The Wait Until Event activity monitors this Data Extension for the purchase event, allowing the journey to proceed when the condition is met.

Tip 💡
Ensure that the website is integrated with Marketing Cloud (e.g., via the Marketing Cloud Connect or API) to capture purchase events accurately. Test the Data Extension updates before activating the journey to confirm that the Wait Until Event activity triggers as expected.

Reference:
Configure a Wait Until API Event Activity

A marketer is using Preview ..Test sending to check that content is ready for an upcoming campaign and notices the Send Log Data Extension is not updating. What is the reason records are NOT being recorded?

A. Test sends are rot recorded on the Send Log Data Extension.

B. The send exceeded the maximum test send threshold.

C. A subscriber was not selected in the Subscriber Preview tab.

A.   Test sends are rot recorded on the Send Log Data Extension.

Explanation:

Summary: 📝
This question tests a key technical detail regarding the functionality of the custom Send Log Data Extension in Marketing Cloud Engagement. The core issue is that the Preview & Test feature, which is primarily for checking dynamic content and personalization before a real deployment, does not generate a record in the main, custom Send Log DE, which is reserved for actual or automated email deliveries.

Correct Option: 🏆 Test sends are not recorded on the Send Log Data Extension.
✔️ The Preview & Test send feature in Marketing Cloud is specifically used for validation—to test AMPscript, personalization strings, and dynamic content rendering.
✔️ By design, Test Sends are typically not logged in the custom Send Log Data Extension, which is meant to capture data for official, user-initiated, guided, or automated (Triggered/Journey) sends.
✔️ Recording test sends would quickly fill a client's Send Log DE with unnecessary validation data, increasing data volume and complicating production analysis.

Incorrect Options: ❌

B. The send exceeded the maximum test send threshold.
While there are some internal limits regarding the number of emails an account can send, there is no widely published "maximum test send threshold" that would simply stop the Send Log from working. The foundational reason is the system's design to exclude test data from the production log, not that a volume limit was exceeded.

C. A subscriber was not selected in the Subscriber Preview tab.
The user must select a subscriber in the Preview tab to see personalized content, but a Test Send is a different action. The "Send Test" function specifically asks for a recipient email address and is not reliant on the subscriber selected for preview to successfully send the test. Even a successful test send will still not update the Send Log DE.

Reference: 📄
Salesforce Help: Send Logging Marketing Cloud Email Sends

Within Datorama reports for Marketing Cloud, a marketer would like to create new set of report for the organization that are custom and not available within the perconfigured reports. What should be created to achieve this?

A. A collection

B. A Dimension

C. A Dashboard

A.   A collection

Explanation:

This question tests your understanding of the core structural hierarchy within Datorama, which is the reporting engine for Marketing Cloud Intelligence (formerly Datorama).

The key phrase is "create a new set of reports... that are custom and not available within the preconfigured reports." This implies the marketer needs to build something from the ground up to organize and present their unique data stories.

Here’s a detailed look at each option:

Why A is Correct: In Datorama, a Collection is a folder or a container used to organize multiple dashboards and reports. When you need to create a new, custom set of reports that don't exist in the pre-built templates, you start by creating a new Collection. Inside this collection, you then build your custom Dashboards and Reports. It is the top-level organizational unit for grouping related analytics content.

Why C is Incorrect: A Dashboard is what you create inside a Collection. A dashboard is a single screen or tab that contains various visualizations (widgets, reports, charts, etc.). You would likely create several custom dashboards to achieve the "set of reports," but they all need to be housed within a parent Collection for organization and access management.

Why B is Incorrect: A Dimension is a data attribute used for filtering and grouping data in your reports (e.g., 'Country', 'Device Type', 'Campaign Name'). Creating a new dimension is about modifying your data model, not about organizing the report outputs themselves. It's a lower-level data construct, not a high-level organizational container for reports.

Reference & Key Concept:
Understanding the Datorama information architecture is crucial for this exam.

➡️ Concept: Datorama Structural Hierarchy.
➡️ Standard Hierarchy: The typical structure is: Collection -> Dashboard -> Report/Widget. You must create a Collection first to house your custom dashboards.
➡️ Official Documentation: Salesforce Trailhead and Help documentation often refer to Collections as "workspaces" or "containers" for your marketing analytics projects. They are the first thing an administrator or power user creates to begin building a custom reporting suite.

An upcoming campaign at Northern Trail Outfitters (NTO) has an audience list larger than the company's daily sends. NTO's marketing team is concerned about this send affecting deliverability.
Which feature should help NTO achieve this send while keeping deliverability metrics in mind?

A. Einstein Engagement Frequency

B. Send Throttling

C. SenderAuthentication Package

B.   Send Throttling

Explanation:

Send throttling can help NTO achieve this send while keeping deliverability metrics in mind by limiting the number of emails sent per hour to each ISP or domain. Einstein Engagement Frequency can help optimize the send frequency for each subscriber, but not for each ISP or domain. Sender Authentication Package can help improve sender reputation and email deliverability, but not address the issue of sending a large volume of emails at once.

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Frequently Asked Questions

The certification validates your ability to create, manage, and analyze email marketing campaigns in Marketing Cloud, including Email Studio, Content Builder, Journey Builder, and subscriber management best practices.
Ideal for digital marketers, email specialists, campaign managers, and anyone designing, executing, or optimizing email campaigns on Salesforce Marketing Cloud.
No formal prerequisites. Salesforce recommends ~6 months of hands-on experience with Email Studio and related features, plus understanding of deliverability and CAN-SPAM.
Multiple-choice and multiple-select questions, delivered online with a proctor or at a test center.
60 scored questions (plus a few unscored), 90 minutes, passing score about 65%.
Available via online proctoring or at a Pearson VUE test center.
  • Email marketing best practices & deliverability
  • Subscriber data management (lists & data extensions)
  • Content creation and design using Content Builder
  • Journey Builder basics
  • Tracking, reporting, and analytics
  • Basic AMPscript and SQL knowledge
The exam typically pauses and lets you reconnect. Multiple disruptions can lead to termination. Use a wired connection and test your setup beforehand.
AMPscript personalizes emails/landing pages with logic and dynamic content. SQL (in Automation Studio) segments data in data extensions. Expect AMPscript for personalization tasks and SQL for segmentation/targeting.
Yes—salesforceking.com offers free study guides tailored to the Email Specialist exam with key topics and tips.
Absolutely—practice questions that mirror the real format help you assess readiness and find weak areas.
Yes—full-length mock exams simulate the real experience with time limits and similar question styles.
Trailhead is official training. salesforceking.com focuses on exam prep with practice tests, cheat sheets, and community insights aligned to the blueprint.
Yes—the team regularly updates guides, practice exams, and study materials to reflect the latest exam outline and release changes.
Add “Salesforce Certified Marketing Cloud Email Specialist” to LinkedIn and your resume, share on social, highlight on your salesforceking.com profile, and apply skills on projects.
First retake after 1 day; subsequent retakes typically require 14 days between attempts. Salesforce limits attempts per release cycle.