Consumer-Goods-Cloud-Accredited-Professional Practice Test
Updated On 18-Sep-2025
70 Questions
A consultant for Northern Trail Outfitters (NTO) has been asked to setup Tableau CRM for Consumer Goods Cloud to gain insights into factors that might affect store sales. Which Einstein Discovery story should the consultant select to address this concern?
A. Einstein Discovery story ‘Strategic Sales’
B. Einstein Discovery story ‘Maximize Store Sales’
C. Einstein Discovery story ‘Minimize Out-of-Stock occurrences'
D. Einstein Discovery story ‘Promotion Management
Explanation:
Northern Trail Outfitters (NTO) is looking to gain insights into factors that influence store sales, which is a classic use case for predictive analytics using Einstein Discovery in Tableau CRM for Consumer Goods Cloud.
The ‘Maximize Store Sales’ story is specifically designed to:
Analyze multiple variables (e.g., product placement, promotions, inventory levels, visit frequency).
Identify which factors positively or negatively impact sales at the store level.
Provide predictive insights and actionable recommendations to improve performance.
Which are the two primary use cases for performing an in-store survey?
A. Gathering data on inventory reconciliation
B. Gathering feedback from customers, consumers shoppers, and staff
C. Gathering point of sale data
D. Gathering data on promotions, inventory requirements and product quality
E. Saving time for the Field Rephttps://help.salesforce.com/s/articleView?id=sf.retail_concept_user_survey.htm&type= 5
D. Gathering data on promotions, inventory requirements and product quality
Explanation:
Two primary use cases for performing an in-store survey are:
Gathering feedback from customers, consumers, shoppers, and staff. An in-store
survey can be used to collect feedback from various stakeholders who interact
with the products or services offered by the consumer goods company. For
example, an in-store survey can ask customers about their satisfaction,
preferences, or suggestions; consumers about their awareness, perception, or
loyalty; shoppers about their behavior, motivation, or barriers; and staff about their
challenges, needs, or opinions.
Gathering data on promotions, inventory requirements and product quality. An instore survey can be used to collect data on various aspects of the product
performance and availability in the retail store. For example, an in-store survey can
ask about the compliance, effectiveness, or impact of promotions; the demand,
supply, or replenishment of inventory; and the condition, quality, or issues of
products
Where are the results (actual values) of Custom Task KPIs stored?
A. In the custom object.
B. In the Retail Visit KPI record
C. In the Retail Store KPI record
D. In the Visit Record
Explanation:
In Consumer Goods Cloud, when a Custom Task KPI is completed during a retail visit, the actual result or value (e.g., a numeric input, a Yes/No response) is stored in the:
Retail Visit KPI record — This object captures the outcome of a KPI measurement during a specific visit.
It links:
The Retail Visit
The KPI being measured
The actual value collected by the field rep
A Consumer Goods Cloud user wants to create a new custom Task Type to support the auditing of coolers installed at retail store locations. Which Assessment Task Definition Task Type should be used?
A. Other
B. Planogram Check
C. Inventory Check
D. Custom
Explanation:
Assessment Task Definitions in Consumer Goods Cloud let you define types of tasks reps perform during visits.
For auditing coolers installed at retail stores, this is a specific, unique task that doesn’t fit standard predefined types like Planogram Check or Inventory Check.
Therefore, you create a Custom Task Type to capture audit details specific to coolers.
Which statement is correct about Consumer Goods - Einstein Visit Recommendations?
A. Visit Recommendations are automatically generated by recent case activities
B. Visit Recommendations automatically take into consideration already created visits for the store
C. Visit Recommendations rules consider the store operating hours
D. Visit Recommendations can be created using the Next Best Action Strategy
Explanation:
In Consumer Goods Cloud, Einstein Visit Recommendations leverage Salesforce's Next Best Action (NBA) framework to suggest the most valuable stores for field reps to visit next.
The Next Best Action Strategy uses AI-driven rules and business logic to prioritize visits based on factors like sales potential, customer needs, and previous visit history.
This approach allows dynamic and personalized visit recommendations tailored to business goals.
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