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Salesforce Certified-Business-Analyst Exam Sample Questions 2025

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23074 already prepared
Salesforce Spring 25 Release18-Sep-2025
307 Questions
4.9/5.0

Universal Containers has several independent Salesforce projects this quarter involving shared objects and a complex deployment process managed by a DevOps team. While smoke testing the shared user acceptance testing (UAT) environment, the business analyst (BA) noticed that one of the minor changes to the Account to the Account page layout for the project is missing. The client is eager to begin its UAT. What should the BA do to address the issue?

A. Make the page layout change directly in UAT so the client can begin testing.

B. Log a defect for the page layout change and discuss it with the DevOps team

C. Ask the project manager to reschedule UAT until after the defect is resolved

B.   Log a defect for the page layout change and discuss it with the DevOps team

Explanation:

The business analyst should log a defect for the page layout change and discuss it with the DevOps team to address the issue of one of the minor changes to the Account page layout for the project being missing. A defect is an error or flaw in an application that causes it to deviate from its expected behavior or result. Logging a defect for the page layout change can help document the issue, its impact, and its priority, and assign it to someone responsible for fixing it. Discussing it with the DevOps team can help understand why the change was missing, how it can be resolved, and when it can be deployed. Making the page layout change directly in UAT so the client can begin testing is not a good option because it would bypass the development process, create inconsistency among environments, and introduce potential risks or errors. Asking the project manager to reschedule UAT until after the defect is resolved is not a good option because it would delay the testing schedule, impact the project timeline, and reduce customer satisfaction.

A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud. What should the BA use for their evaluation?

A. Cross-functional flowchart

B. Entity Relationship Diagram (ERD)

C. Universal Process Notation (UPN)

C.   Universal Process Notation (UPN)

Explanation:

This answer selects Universal Process Notation (UPN) as the tool that the BA should use for their evaluation of a business process at UC. UPN is a simple and standardized way of creating process maps, using only four symbols: activity, decision, start/end, and annotation. UPN can help the BA evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind, by showing the steps, actions, decisions, roles, and dependencies of the process, and adding notes or comments to explain or clarify certain aspects.

Universal Containers has kicked off a project focused on transforming its customer service department using Service Cloud. During onboarding, the project manager shared the following process maps with the business analyst (BA):
• Case Creation
• Case Triage
• Case Assignment
• Case Management
• Case Closure
Which key attributes should the BA look for when reviewing the process maps?

A. Audiences, scope, inputs, outputs, and resources

B. Cost, timeline, risks, requirements, and opportunities

C. Case sources, types, volumes, priorities, and reasons

A.   Audiences, scope, inputs, outputs, and resources

Explanation:

This answer lists audiences, scope, inputs, outputs, and resources as the key attributes that the BA should look for when reviewing the process maps. These attributes help to define and understand a business process, and identify its purpose, boundaries, stakeholders, data, and resources. These attributes also help to evaluate the effectiveness and efficiency of a business process, and identify areas for improvement or optimization.

Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. Which action should the BA take during the meeting?

A. Share individual user stories from the NA implementation

B. Review the capability model from the NA Implementation

C. Demo the end-to-end solution from the NA implementation

B.   Review the capability model from the NA Implementation

Explanation:

A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE). How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

A. CK will be better able to prioritize across teams and streamline processes

B. CK will get insights to current business processes

C. CK will develop a process to gather feedback from end users regularly

A.   CK will be better able to prioritize across teams and streamline processes

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Frequently Asked Questions

The Salesforce Business Analyst certification validates skills in gathering requirements, analyzing business processes, and collaborating with stakeholders. It’s ideal for Salesforce Admins, Consultants, Project Managers, and aspiring Solution Architects who act as the bridge between business needs and Salesforce solutions.

To prepare:

  • Complete Trailhead’s Business Analyst modules.
  • Study requirements gathering, user stories, and business process mapping.
  • Practice scenario-based questions and case studies.

For exam guides, practice tests, and step-by-step prep, visit Certified-Business-Analyst Exam Questions With Explanations .

Format
60 multiple-choice/multiple-select questions
Time limit
105 minutes
Passing score
~72%
Cost
USD $200 (plus taxes, may vary by country)
Delivery
Online proctored or onsite at Pearson VUE centers worldwide

  • Stakeholder management & communication
  • User story mapping & backlog refinement
  • Business process documentation & optimization
  • Data and reporting requirements
  • Change management & adoption strategies

Yes. Expect multiple questions on Agile methodology, user stories, acceptance criteria, and backlog management. The exam tests your ability to translate business requirements into clear, actionable user stories for admins and developers.

Yes. Retake policy:

  • First retake fee: USD $100 (plus taxes).
  • Wait 1 day before the first retake.
  • Wait 14 days for further attempts.
  • Salesforce limits attempts to 3 per release cycle.

You’ll see scenarios like:

  • Capturing stakeholder requirements during discovery sessions.
  • Choosing between flows, reports, or dashboards to meet reporting needs.
  • Recommending change management and adoption strategies.

While the exact number varies, expect 8–12 questions focused on user stories, acceptance criteria, and Agile practices. This is a major area of the exam.

Combine Trailhead, practice exams, and real-world scenarios. Many candidates use SalesforceKing.com mock tests to practice interpreting business requirements into system solutions.