Universal Containers (UC) is migrating from a legacy case management system to
Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?
A. Migrate child cases first.
B. Migrate parent cases first
C. {0} Migrate parent and child cases together.
C. {0} Migrate parent and child cases together.
Explanation:
To retain the parent-child relationships between cases, both parent and child records must be migrated in the same data load, or in a way that ensures the parent case IDs are available when child cases are inserted.
Why this approach works:
🔗 Maintains relational integrity: Child cases need a valid reference to their parent case.
🧩 Avoids orphaned records: Migrating separately can break links if parent IDs aren’t available.
⚙️ Supports external ID mapping: If using external IDs, you can load both sets together and link them correctly.
❌ Why not the others? A. Migrate child cases first Parent case references won’t exist yet — breaks relationships B. Migrate parent cases first You’d still need to re-link child cases later, adding complexity and risk