Service-Cloud-Consultant Practice Test

Salesforce Spring 25 Release
177 Questions

Universal Containers (UC) is migrating from a legacy case management system to Salesforce. UC would like to retain the existing parent-child relationships between cases.
What should a consultant recommend?

A. Migrate child cases first.

B. Migrate parent cases first

C. {0} Migrate parent and child cases together.

C.   {0} Migrate parent and child cases together.

Explanation:

To retain the parent-child relationships between cases, both parent and child records must be migrated in the same data load, or in a way that ensures the parent case IDs are available when child cases are inserted.

Why this approach works:
🔗 Maintains relational integrity: Child cases need a valid reference to their parent case.
🧩 Avoids orphaned records: Migrating separately can break links if parent IDs aren’t available.
⚙️ Supports external ID mapping: If using external IDs, you can load both sets together and link them correctly.

Why not the others?
A. Migrate child cases first
Parent case references won’t exist yet — breaks relationships
B. Migrate parent cases first
You’d still need to re-link child cases later, adding complexity and risk

🔗 Reference:
Salesforce Data Import Best Practices– Salesforce Help
Parent-Child Relationships in Data Loader – Salesforce Documentation

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