Service-Cloud-Consultant Practice Test

Salesforce Spring 25 Release
177 Questions

Universal Containers has created permission sets granting access to objects and fields in one of its sandboxes.
Following best practices, how should a consultant deploy these permission sets to production?

A. Use a change set.

B. Re-create them manually.

C. Use Salesforce Workbench.

A.   Use a change set.

Explanation:

Universal Containers wants to move permission sets (which define object- and field-level access) from a sandbox to production — a common requirement during configuration or development.
Using a change set is the best practice method supported by Salesforce for deploying metadata, including permission sets.

🔍 A. Use a change set ✅
Change sets are the recommended way to move metadata (including permission sets) between related Salesforce orgs (e.g., sandbox → production).
You can include:
Permission sets
Custom objects
Fields
Profiles
Page layouts, etc.
Change sets ensure a controlled, auditable, and safe deployment process.
Changes are validated before deployment, reducing risk of errors.
✅ Best practice when deploying from sandbox to a connected production org.

🔍 B. Re-create them manually
Manually creating permission sets in production is:
Error-prone
Time-consuming
Difficult to track and maintain
It is not scalable and goes against standard deployment best practices
🔴 Not recommended

🔍 C. Use Salesforce Workbench
Workbench is a powerful tool, but it is not ideal for deploying permission sets
While Workbench supports the Metadata API, using it for permission sets:
Requires manual XML handling
Is more complex and riskier than using change sets
More appropriate for complex or cross-org deployments, not typical sandbox-to-production flows
🟡 Possible, but not the best practice

📚 References:
Salesforce Help: Deploy Permission Sets Using Change Sets
Trailhead: Change Set Development Model

Final Answer: A. Use a change set
Because it's the safest, simplest, and Salesforce-recommended method for deploying permission sets and other metadata from sandbox to production.

Service-Cloud-Consultant Practice-Test - Home Previous
Page 28 out of 177 Pages