Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its
contact center for the first time. The project requires quick iterations and speedy
completion. UC has
requested frequent updates from the project team for check-ins and refinement.
Which methodology should the consultant recommend given the requirements?
A. Waterfall
B. Hybrid
C. Agile
C. Agile
Explanation:
Agile methodology is ideal for projects that require:
🔁 Iterative development: Work is delivered in small, manageable increments (sprints).
📣 Frequent stakeholder feedback: Regular check-ins allow for continuous refinement.
⚡ Rapid delivery: Agile promotes faster time-to-value by focusing on working solutions early.
❌ Why not the others? A. Waterfall Linear, sequential approach
Too rigid; lacks flexibility and frequent feedback loops B. Hybrid
Mix of Agile and Waterfall
Can work, but adds complexity and may slow down rapid delivery unless well-defined