Salesforce-Slack-Administrator Practice Test

Salesforce Spring 25 Release -
Updated On 1-Jan-2026

200 Questions

Which of the following would most make your company a good candidate to use Slack’s Enterprise Key Management (EKM)?

A. Your company’s employees primarily use unsecured mobile devices to access Slack.

B. Your company frequently shares personally identifiable information (PII).

C. You use Azure for all of your key management.

D. Your company is in the public sector.

B.   Your company frequently shares personally identifiable information (PII).

Explanation:

✅ Why B is correct?
Slack’s Enterprise Key Management (EKM) is designed for organizations that need enhanced control over sensitive data, such as PII (Personally Identifiable Information). EKM allows companies to:

➡️ Manage their own encryption keys (instead of Slack holding them).
➡️ Comply with strict data regulations (e.g., GDPR, HIPAA).
➡️ Revoke access to encrypted messages/files at any time.

If your company frequently shares PII (e.g., customer data, employee records), EKM ensures extra security and compliance, making it the best justification for adoption.

❌ Why the Other Options Are Incorrect?

A. Your company’s employees primarily use unsecured mobile devices to access Slack.
Irrelevant to EKM. Slack’s EKM protects data at rest (stored messages/files), not device security.
For unsecured devices, IT should enforce MDM (Mobile Device Management) policies or Slak’s session controls, not encryption key management.

C. You use Azure for all of your key management.
EKM is Slack’s proprietary key management system, not Azure-based.
While Azure has its own key vault, Slack EKM is specifically for Slack data encryption and doesn’t integrate with external key managers.

D. Your company is in the public sector.
Public sector ≠ automatic need for EKM. While some government agencies require stricter controls, EKM is specifically for self-managed encryption keys, not just compliance in general.
Many public sector orgs use Slack’s GovSlack (FedRAMP-compliant version) instead of EKM.

Key Takeaway:
EKM is ideal for companies handling sensitive data (like PII) that need direct control over encryption keys. Other scenarios (unsecured devices, Azure key management, public sector work) don’t inherently justify EKM.

Reference:
Slack EKM Overview
Slack Compliance & Security

Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

A. Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

B. Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

C. Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

D. Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

B.   Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

Explanation:

✅ Tracy should have the Admin role because only Workspace Admins (or Owners) have the permission to approve new member invitations. Members do not have the ability to approve or invite guests who require approval.

✅ The marketing vendor should be assigned the Multi-Channel Guest role because they need access to multiple channels related to the project. Single-Channel Guests only have access to one channel, which is insufficient when collaboration spans several channels.

❌ Why the other options are less suitable:

A and D (Single-Channel Guest for vendor):
This limits the vendor to only one channel, which doesn’t fit the requirement for collaboration across various channels.

C (Member role for Tracy):
Members cannot approve new member invitations or manage guest access; this requires Admin privileges.

Reference:
Slack Help Center – Guest accounts in Slack
Slack Help Center – Manage workspace members

Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages

B. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message

C. Instructions on how to conduct a poll in channel asking members if they’ve been using channels or direct messages, using emoji for responses

D. The number of messages posted in the #help-hr triage channel over the past 30 days

A.   The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages

Explanation:

Slack provides analytics that show how messages are being used across an organization:
➡️ You can see the breakdown of messages in channels vs. direct messages (DMs).
➡️ By comparing the HR workspace’s DM percentage to the organization-wide average, you can objectively determine whether HR is over-relying on DMs.
➡️ This data-driven approach helps Mayim assess adoption of Slack best practices (favoring channels for transparency and collaboration).
This is the most relevant and actionable insight for her concern.

❌ Why the Other Options Are Incorrect:

B. HR is typically more confidential...
✗ While somewhat true, this is anecdotal and doesn’t provide the concrete data Mayim is requesting.

C. Conduct a poll in channel...
✗ This provides subjective feedback, not reliable analytics across the workspace.

D. Number of messages in #help-hr...
✗ Too narrow. One channel’s activity doesn’t measure overall reliance on DMs vs. channels.

📖 Reference:
Slack Help: Analytics overview
Slack Admin Docs: Monitor Slack usage with analytics

👉 Key exam tip: Anytime the question is about adoption measurement or comparing usage patterns, the correct answer usually involves Slack Analytics (DM % vs channel %) rather than subjective feedback.

Your company uses a popular online tool to help monitor inventory in the warehouse. You need to get reports from the tool into Slack by the end of the week. As a Slack admin, what is the first thing you should do?
(Select the best answer.)

A. Set up an automatic email forwarding process outside of Slack to send the reports into Slack.

B. Gather a team to begin developing a custom Slack app.

C. Create a workflow using an incoming webhook once tie report is generated in the

D. Search the Slack App Directory for an existing Slack app that supports the online tool.

D.   Search the Slack App Directory for an existing Slack app that supports the online tool.

Explanation:

🟢 Option D (Correct Answer): Search the Slack App Directory for an existing Slack app that supports the online tool.
The most efficient and practical first step is to search the Slack App Directory for an existing integration with the inventory monitoring tool. Most popular business tools already have pre-built Slack applications that can seamlessly connect and automate report delivery. These official integrations are designed specifically for this purpose, offering ready-made solutions that require minimal configuration. By using an existing app, you avoid unnecessary development work while gaining access to a supported, secure, and feature-rich integration. This approach allows for quick implementation (often in minutes rather than days) and typically includes additional functionality like customizable report schedules, formatted message displays, and interactive elements that wouldn't be available with custom solutions. 🔴 Option A: Set up an automatic email forwarding process outside of Slack to send the reports into Slack.
While technically possible, this approach creates several challenges. Email forwarding often results in poorly formatted messages in Slack, with attachments that may not display optimally. The process would require maintaining separate email rules and filters, adding complexity rather than creating a streamlined solution. Additionally, email-forwarded reports lack the interactive capabilities and rich formatting of native Slack integrations, potentially making the information harder to work with. This method also doesn't leverage Slack's full potential for real-time collaboration around these reports. 🔴 Option B: Gather a team to begin developing a custom Slack app.
Developing a custom app should only be considered after confirming no suitable existing integration exists. Custom development requires significant technical resources and time investment for design, coding, testing, and ongoing maintenance. For a common need like report delivery, this approach would be unnecessarily costly and time-consuming when pre-built solutions are likely available. The development process would delay implementation far beyond the "end of the week" timeframe specified in the requirement, making this option impractical for the immediate need. 🔴 Option C: Create a workflow using an incoming webhook once the report is generated in the tool.
While webhooks can technically deliver data to Slack, they are not the most efficient first solution. This approach would require technical knowledge to properly format and secure the webhook payload. The implementation would need to handle authentication, error cases, and potentially complex data transformation. Unlike full app integrations, webhook solutions typically lack features like configuration UIs, scheduled deliveries, or rich interactive elements. This option might be viable if no app exists, but shouldn't be the first approach when simpler solutions are likely available.

You've just joined the Org Admin team at your organization. To become familiar with the current processes, you begin to review the Organization Settings dashboard. You notice that the setting for "public file sharing" is toggled to "enabled" in your organization.
What ability does enabling "public file sharing" give members?

A. Members can share files externally by creating public URLs.

B. Members can share files in public channels within the Slack Enterprise Grid.

C. Members can share files with guests in Slack.

D. Members can share files externally via Slack Connect channels.

A.   Members can share files externally by creating public URLs.

Explanation:

Option A: Members can share files externally by creating public URLs.
This is the correct answer. When "public file sharing" is enabled in an Enterprise Grid organization, it allows members to generate shareable public links (URLs) for files uploaded to Slack. These links can be distributed to anyone on the internet, even those without a Slack account, enabling external collaborators, clients, or partners to view or download the files. This feature is particularly useful for sharing non-sensitive materials like marketing assets, public reports, or event flyers. However, it requires careful governance, as these URLs are accessible to anyone who possesses them, potentially risking unintended exposure of information if used improperly. Admins often complement this setting with data loss prevention (DLP) tools to monitor sensitive content.

Option B: Members can share files in public channels within the Slack Enterprise Grid.
This is incorrect because the ability to share files in public channels is a default behavior in Slack, unrelated to the "public file sharing" setting. All members can already upload files to public channels (assuming they have channel access), where they become visible to other channel members. The "public file sharing" toggle specifically controls external sharing via public URLs, not internal channel-based sharing. This option misinterprets the term "public" as referring to public channels rather than public internet access.

Option C: Members can share files with guests in Slack.
This is incorrect because guest file sharing is governed by separate permission settings. Slack guests (single- or multi-channel) can typically view/files shared in channels they’ve been added to, but this isn’t tied to the "public file sharing" feature. That setting controls whether files can be shared via public links outside the organization entirely, whereas guest sharing occurs within Slack’s internal ecosystem. Admins manage guest permissions through workspace/org-level settings like "Allow guests to send files."

Option D: Members can share files externally via Slack Connect channels.
This is incorrect because Slack Connect—used for secure collaboration with external organizations—has its own file-sharing permissions. While Slack Connect does allow file sharing with partnered organizations, it’s a controlled environment where external members must be approved. "Public file sharing," by contrast, creates open URLs accessible to anyone on the internet, with no requirement for the recipient to join Slack or a Connect channel. These are distinct features with different security implications.

Key Distinction:
The "public file sharing" setting exclusively enables the creation of public URLs for files (Option A). It does not affect:
→ Internal channel file sharing (B)
→ Guest collaboration (C)
→ Slack Connect file sharing (D)
For security, orgs often disable this for sensitive environments while enabling it for teams needing open collaboration. Admins should pair it with clear usage policies.

Reference: Slack’s Enterprise Grid file permissions guide.

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