Explanation:

Correct Answer: A. A user will understand the purpose of using Slack for their work in a new shared way.

A. A user will understand the purpose of using Slack for their work in a new shared way. ✅
Correct. A vision statement aligns end users around a shared purpose for Slack. It builds cultural understanding and helps them adopt new workflows confidently, instead of just focusing on features.

B. A user will learn several Slack channels they should join. ❌
Not correct. Channel recommendations may come later in training, but a vision statement is about purpose and direction, not tactical instructions.

C. A user will be able to describe their permissions compared to admin permissions. ❌
Not correct. Vision statements are not about permissions or roles. That’s covered in documentation or training materials. End users don’t need this for daily engagement.

D. A user will know about newly released features. ❌
Not correct. Features change often, but a vision statement provides a long-term framework for why Slack matters. It’s broader and more motivational than just announcing features.

📖 Reference: Slack Blog: Driving adoption with a Slack vision statement

Explanation:

B. Remove the user from all of their channels in bulk using the External People menu. ✅
Correct. This removes the offending user from your workspace’s shared channels, preventing further inappropriate messages, while still allowing the partner org relationship to continue with other users.

Other options:

🔴 A. Disconnect all shared connection points with the offensive user's organization using the Connections menu.
Not correct. Disconnecting the entire organization is extreme and would remove all collaboration with that partner, even with compliant users. Targeting the individual is more appropriate than punishing the whole org.

🔴 C. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
Not correct. Muting only hides messages for specific individuals; it doesn’t prevent the offending user from continuing to post inappropriate content, which is the core issue that needs resolving.

🔴 D. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.
Not correct. Asking victims to leave conversations doesn’t solve the root problem. The offensive user would still have access and could continue disruptive behavior, affecting other members.

📖 Reference: Slack Help: Manage external users in Slack Connect

Explanation:

A. Open ✅
Correct. An open workspace allows any org member to join without admin approval. Since fundraising involves wide participation across the org, this reduces admin burden and ensures inclusivity, aligning with the need for low overhead.

B. Invite Only ❌
Not correct. Invite-only limits participation to specifically invited users. Since most members are involved in fundraising, this would require extra administrative work and potentially exclude members unintentionally.

C. By Request ❌
Not correct. By Request adds admin review for each member. This increases workload and slows access. Given the collaborative nature of fundraising, it’s inefficient and doesn’t meet the stated need for minimal admin energy.

D. Hidden ❌
Not correct. Hidden workspaces are not visible in the directory and require manual invites. This is intended for sensitive or confidential projects, not fundraising efforts that benefit from broad visibility and open collaboration.

📖 Reference: Slack Help: Manage workspaces in Enterprise Grid

Explanation:

Correct Answer: A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best.

A. Workspace Administration efforts can be distributed to representatives from each line of business who know the needs of their business unit best. ✅
Correct. This design enables localized control, so Workspace Admins manage day-to-day needs of their teams. It balances governance with flexibility, ensuring that each business unit has admins who understand their operations deeply.

B. Members experience less context switching when they are given the chance to access several workspaces.
Not correct. Having multiple workspaces actually increases context switching, since members must move between them. Minimizing the number of workspaces is usually recommended to avoid fragmentation and unnecessary switching.

C. There is no added benefit to this Grid design because the Workspace Admin and member experience is the same regardless of how many workspaces you create.
Not correct. Workspace design has a significant impact. Assigning a workspace per line of business allows for structured administration, focused channels, and reduced noise, so the experience is very different than a flat structure.

D. Workspace Administration is centralized and therefore presents less of an opportunity for breaches in org-wide policy and process decisions.
Not correct. In this model, administration is decentralized (per workspace). While centralization is possible in Grid, the benefit of this design specifically lies in delegating control to each line of business.

📖 Reference: Slack Enterprise Grid Overview

Explanation:

A. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.
This situation requires real-time, synchronous collaboration because the problem is urgent and needs immediate resolution. Clips are not suitable here since waiting for people to watch recordings would delay troubleshooting. Instead, live chat or a huddle is best.

B. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week. ✅
This is the ideal use case for Clips. The project manager can record a video walkthrough or screen share, post it in the channel, and teammates can view and comment asynchronously. This eliminates the need for scheduling a live meeting, saving time and supporting distributed work styles.

C. A manager schedules time to thoroughly review a product release with their team.
This is better suited for a synchronous meeting where live Q&A is possible. Clips wouldn’t be effective because the review requires deep, structured interaction. While a Clip could be used as supplementary material, it’s not the best primary approach.

D. A manager is actively brainstorming with the leadership team on new department initiatives.
Brainstorming works best in real-time discussions where participants can bounce ideas off each other instantly. Clips wouldn’t support this dynamic exchange, since they are asynchronous by nature and would slow down ideation. Instead, a huddle or live meeting is recommended.

📖 References:
Slack Help: Use Clips in Slack
Slack Blog: Tools for asynchronous work