Salesforce-Sales-Foundations Practice Test

Salesforce Spring 25 Release
126 Questions

What is the desired outcome of an upsell proposal?

A. To optimize existing product offerings

B. To decrease customer churn rate

C. To maintain current agreement during a renewal

A.   To optimize existing product offerings

Explanation: The desired outcome of an upsell proposal is to optimize existing product offerings by selling more features or services to an existing customer. Upselling helps to increase customer satisfaction, loyalty, and retention by providing them with more value and benefits from the product. Upselling also helps to increase revenue and profitability for the sales rep and the company.

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