Salesforce-Revenue-Cloud-Consultant Practice Test
Updated On 1-Jan-2026
161 Questions
Contracts and Orders
A Billing Operations user needs to capture customer credits during negative amends and cancellations to represent a negative invoice balance. This information will be reused later for settling invoices before processing payments.
Which Revenue Cloud capability should the Billing Operations user use to do this?
A. Debit Memo
B. Cash Memo
C. Credit Memo
Summary:
The requirement is to create a record that represents a negative invoice balance, typically generated from events like cancellations or amendments that result in a credit owed to the customer. This record must be reusable to settle or reduce the amount due on future customer invoices. A Credit Memo is the standard accounting document used for this exact purpose. It formally acknowledges a credit on the customer's account, which can then be applied against existing or future invoices during the payment settlement process.
Correct Option:
C: Credit Memo
This is the correct capability. A Credit Memo is the official record in Revenue Cloud that represents a credit balance on a customer's account.
It is automatically generated during negative amendments or cancellations if the billing setup is configured to do so.
Once created, these Credit Memos are stored and can be explicitly applied to settle (reduce the amount due on) future invoices before processing the final payment, ensuring accurate accounting.
Incorrect Option:
A: Debit Memo
A Debit Memo is the opposite of a Credit Memo. It is used to increase the amount a customer owes, typically for additional charges or fees that were not on the original invoice. It does not represent a negative balance or a credit.
B: Cash Memo
"Cash Memo" is not a standard object or capability within Revenue Cloud. It is not the mechanism used to track customer credits for future settlement.
Reference:
Salesforce Help: "Credit Memos" - This documentation describes credit memos as documents that reduce the amount a customer owes, which are created from negative invoices and can be applied to other invoices, directly matching the described requirement.
Universal Containers sells customizable laptops. A fulfillment designer needs to ensure that selected specifications (for example, RAM, SSD) from the commercial laptop product are correctly transferred to its technical product components during decomposition for accurate fulfillment.
Which mechanism should the fulfillment designer use to transfer the technical product components?
A. Quote Line Mapping
B. Field & Attributes Mapping
C. Decomposition Execution Rules
Summary:
The requirement is to pass specific configuration details (like RAM, SSD) from a top-level, commercial product down to its underlying technical components during the decomposition process. This is a data mapping challenge. The mechanism designed to copy values from a source (the quote line) to a target (the fulfillment line or technical component line) is Field & Attributes Mapping. This ensures that the technical teams receive the exact specifications the customer ordered.
Correct Option:
B: Field & Attributes Mapping
This is the correct mechanism. Field & Attributes Mapping is specifically designed to transfer data from a source record (like a Quote Line) to a target record (like a Fulfillment Order Line or Technical Component Line) during decomposition.
The fulfillment designer can create mappings where the "RAM" attribute on the commercial laptop product populates the "RAM" field on the technical component, ensuring the fulfillment system receives the precise configuration selected by the sales rep or customer.
Incorrect Option:
A: Quote Line Mapping
Quote Line Mapping is used to determine which products are created on a quote during configuration (e.g., mapping a feature to a product). It controls the structure of the quote, not the transfer of specific attribute values to fulfillment lines after the quote is finalized.
C: Decomposition Execution Rules
Decomposition Execution Rules control when and how the decomposition process is triggered (e.g., on quote approval, on order activation). They govern the timing and context of the process but do not handle the actual data transfer of field values between records.
Reference:
Salesforce Help: "Field and Attribute Mapping for Fulfillment" - This official documentation explains that field and attribute mapping is used to pass data from a source object, like a quote line, to a target object, like a fulfillment order line, during the decomposition process. This is the direct solution for transferring specifications to technical components.
A Contract Lifecycle Management (CLM) consultant needs to create a report on Clauses using record type to capture metadata for clauses and sections within documents. They plan to add fields from related contracts, clauses, and clause sets to customize the report layout, then use this report type for detailed analysis.
Which object should the consultant use to create this report?
A. Document Clause
B. Document Template
C. Document Authored Content
Summary:
In Salesforce Contract Lifecycle Management (CLM), clauses and sections within contracts are tracked as distinct metadata objects. To analyze these elements in reports, consultants use a custom report type that includes the clause metadata along with related contract and clause set information. This allows for detailed analysis, such as identifying clause usage, tracking compliance, or understanding document structure across multiple templates.
Option: A — Document Clause
This is correct because the Document Clause object captures metadata for individual clauses and sections within contract documents. By creating a report on this object, the consultant can include fields from related contracts and clause sets, enabling a comprehensive view of clause usage, properties, and relationships. This report type is essential for detailed CLM analytics.
Incorrect Options:
B — Document Template
Document Templates represent the overall contract or agreement template but do not store granular clause-level data. Reporting on templates alone would not allow analysis of individual clauses.
C — Document Authored Content
Document Authored Content stores the generated document content and is primarily used for document generation or storage. It does not provide metadata about clauses or sections needed for analytical reporting.
Reference:
Salesforce CLM Documentation → Document Clause Object, Reporting on Clauses and Clause Sets, Contract Lifecycle Analytics.
An IT service provider purchased Revenue Cloud. Currently, the provider needs to mark its Super Duper Product as an automatically renewable product with no manual interaction from users.
How should a Revenue Cloud Consultant handle this requirement?
A. Select the Auto Renew checkbox on the product selling model.
B. Select the Auto Renew checkbox on the Asset object.
C. Select the Auto Renew checkbox on the Product2 object.
Summary:
The requirement is to define a product that will automatically renew at the end of its term without any manual intervention from sales reps or customers. This behavior is a characteristic of the product itself and is configured on the product record. In Revenue Cloud, the Product2 object has a standard field called Auto Renew (often SBQQ__AutoRenew__c). Enabling this checkbox on the product record is the primary configuration that triggers the automatic renewal process for any subscription assets created from this product.
Correct Option:
C: Select the Auto Renew checkbox on the Product2 object.
This is the correct method. The Auto Renew checkbox on the Product2 object defines the default renewal behavior for the product.
When this is selected, the system will automatically create a renewal opportunity when the asset's end date is approaching, following the defined renewal term and price book. This happens without any manual action, fulfilling the requirement for "no manual interaction."
Incorrect Option:
A: Select the Auto Renew checkbox on the product selling model.
A Product Selling Model defines how a product is sold (e.g., as a one-time charge, a recurring subscription, or a usage-based product). It does not control the renewal behavior. The Auto Renew setting is a separate, distinct configuration on the product record itself.
B: Select the Auto Renew checkbox on the Asset object.
While an individual Asset record might have a field indicating its renewal status, this is a result of the process, not the cause. The auto-renewal behavior is driven from the product definition. Manually checking a box on thousands of assets is not a scalable or correct way to implement this business rule.
Reference:
Salesforce Help: "Set Up Products for Automatic Renewal" - This documentation explicitly states that to set up a product for automatic renewal, you must select the Auto Renew checkbox on the product record (the Product2 object). This is the definitive source for this configuration.
A hardware company sells bundles that consist of commercial products. All products are required to be shipped, and they have a corresponding technical product called 'Shipping Service'. For some of the company's customers, multiple instances of fulfillment products are generated. The fulfillment designer does not want to ship each of those commercial products separately.
What should the Decomposition Scope be for all these products to allow all products to ship together?
A. Account
B. Order
C. Bundle
Summary:
In Salesforce Revenue Cloud, when a bundle contains multiple commercial products with associated technical products (like a Shipping Service), the Decomposition Scope controls how fulfillment records are generated. If multiple instances of fulfillment products are being created for the same order, setting the appropriate scope ensures that all related products are consolidated for shipment, avoiding multiple shipments for products that are intended to ship together.
Correct Option:
B — Order
This is correct because Order-level Decomposition Scope consolidates all products associated with a single order into one fulfillment instance. This ensures that regardless of the number of commercial or technical products in the bundle, they are processed and shipped together, streamlining logistics and reducing operational complexity.
Incorrect Options:
A — Account
Account-level decomposition would group products across multiple orders for the same account, which is too broad and not practical for shipment purposes. It could cause unrelated orders to be bundled together.
C — Bundle
Bundle-level decomposition only considers the individual bundle. While it ensures products in a bundle are grouped, if multiple bundles exist in the same order, this scope could result in multiple shipments rather than consolidating all products at the order level.
Reference:
Salesforce Revenue Cloud Documentation → Decomposition Scope, Technical Products and Fulfillment, Shipping Services for Bundles.
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