Salesforce-Platform-User-Experience-Designer Practice Test
Salesforce Spring 25 Release 207 Questions
Cloud Kicks (CK) is going to conduct some interviews surveys with users to better
understand their
Purchasing habits. CK’s UX Designer wants to get the most accurate view of customers’
purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or
surveying users?
Choose 2 answers
A. Social Desirability Bias
B. Randimized Bias
C. Objectivity Bias
D. Recency Bias
A. Social Desirability Bias D. Recency Bias
Explanation: When interviewing or surveying users, the UX designer should be aware of
the following response biases that can affect the accuracy of the data collected:
Social desirability bias: This is the tendency of respondents to answer questions in
a way that they think will make them look good or conform to social norms and
expectations. For example, when asked about their purchasing habits,
respondents may underreport their spending on luxury items or impulse buys, or
overreport their spending on charitable causes or environmentally friendly
products. Social desirability bias can be reduced by ensuring anonymity and
confidentiality, using indirect or less sensitive questions, or using implicit
measures.
Recency bias: This is the tendency of respondents to recall and emphasize the
most recent events or experiences, rather than the ones that occurred earlier or
more frequently. For example, when asked about their purchasing habits,
respondents may base their answers on their last purchase or the last month,
rather than their average or typical behavior over a longer period of time. Recency
bias can be reduced by using specific and clear time frames, using multiple
sources of data, or using longitudinal methods.