Salesforce-Platform-User-Experience-Designer Practice Test
Salesforce Spring 25 Release 207 Questions
Cloud Kicks wants its Discovery team to help explain the relationships between process
steps and business teams.
Which types of process map should they produce?
A. SIPOC Map
B. High-Level Process Map
C. Cross-Functional Flowchart
D. Value Stream Map
C. Cross-Functional Flowchart
Explanation:
A cross-functional flowchart is a type of process map that shows the relationships between
process steps and business teams. A cross-functional flowchart uses horizontal or vertical
swimlanes to group the process steps by the roles or departments that are responsible for
them. A cross-functional flowchart can help Cloud Kicks’ Discovery team to explain how
different teams collaborate and communicate in the process, as well as identify any gaps,
overlaps, or inefficiencies in the process. A cross-functional flowchart can also show the
inputs, outputs, and decisions at each step, and the flow of information and materials
across the swimlanes.