Salesforce-Platform-User-Experience-Designer Practice Test
Salesforce Spring 25 Release 207 Questions
Cloud Kicks (CK) has made a commitment to incorporating human-centered design and is
now collaborating with its Sales team to redesign some of its key sales processes in
Salesforce.
Which conceptual approach would describe CK's new design solutions?
A. V2MOM
B. Agile
C. Desirable, Feasible, Viable
C. Desirable, Feasible, Viable
Explanation: Cloud Kicks’ new design solutions would be described by the conceptual
approach of desirable, feasible, and viable. This approach is based on the human-centered
design (HCD) methodology, which aims to create solutions that meet the needs,
preferences, and expectations of the users or customers, while also being technically
possible and economically sustainable. HCD is a creative problem-solving process that
starts with identifying the user’s problems and ends with creating solutions that address
them. The desirable, feasible, and viable framework helps designers evaluate their
solutions according to these three criteria:
Desirable: A solution that people want or need, that solves a real problem for
them, and that provides a meaningful and relevant experience.
Feasible: A solution that can be created with new or existing technology, that is
within the scope and capabilities of the organization, and that can be tested and
validated.
Viable: A solution that fits the organization’s business model, that generates value
for the stakeholders, and that is sustainable in the long term.
By applying this framework, Cloud Kicks can ensure that its new design solutions for its
sales processes in Salesforce are not only user-friendly, but also technically sound and
profitable. This can help Cloud Kicks achieve its business goals, while also delivering more
satisfying and delightful customer experiences.