Salesforce-Platform-User-Experience-Designer Practice Test
Salesforce Spring 25 Release 207 Questions
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its
Salesforce journeys and processes.
In which order should CK's UX Designer undertake the steps of this process to achieve
maximum impact?
A. Ideation > Iteration > Prototyping > Implementation > User Feedback > Observation
B. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
D. Implementation> Observation > User Feedback > Prototyping > Ideation > Iteration
B. Observation > Ideation > Prototyping > User Feedback > Iteration > implementation
Explanation:
A human-centered design process is a creative approach to solving people’s problems that
begins with identifying their needs and ends with creating solutions that meet those
needs1. A human-centered design process typically involves the following steps in this
order23:
Observation: This step involves researching and understanding the users, their
context, their goals, their pain points, and their behaviors. Observation methods
include interviews, surveys, ethnography, contextual inquiry, and data analysis.
Ideation: This step involves generating and exploring a wide range of possible
solutions that address the users’ needs and problems. Ideation methods include
brainstorming, sketching, mind mapping, affinity diagramming, and storyboarding.
Prototyping: This step involves creating and testing low-fidelity or high-fidelity
representations of the proposed solutions, such as mockups, wireframes, or
interactive models. Prototyping methods include paper prototyping, digital
prototyping, and rapid prototyping.
User Feedback: This step involves collecting and analyzing feedback from the
users on the prototypes, such as their opinions, preferences, satisfaction, and
suggestions. User feedback methods include usability testing, user testing, focus
groups, and surveys.
Iteration: This step involves refining and improving the prototypes based on the
user feedback, and repeating the prototyping and user feedback steps until the
optimal solution is achieved. Iteration methods include agile development, design
sprints, and A/B testing.
Implementation: This step involves deploying and launching the final solution to
the users, and monitoring and evaluating its performance and impact.
Implementation methods include release management, change management, and
analytics.