Salesforce-Platform-Strategy-Designer Practice Test

Salesforce Spring 25 Release
153 Questions

Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery. Which channel is included in Salesforce Omni-Charmel capabilities?

A. Onsite Visit

B. Messaging

C. Self-Service

B.   Messaging

Explanation:
The channel that is included in Salesforce Omni-Channel capabilities is messaging, which allows customers to communicate with agents via SMS, Facebook Messenger, WhatsApp, or other messaging platforms. Onsite visit or self-service are not channels that are supported by Omni-Channel.

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