Salesforce-Platform-Strategy-Designer Practice Test
Salesforce Spring 25 Release 153 Questions
Cloud Kicks (CK) has a large number of customer support requests. CX as identified a
need
for updated documentation as part of a new customer service design, making self-service
available
within the experience
What should be used to measure ongoing success?
A. Decreased number of customer cases
B. Increased number of Knowledge articles
C. Decreased bounce rate on document on pages
A. Decreased number of customer cases
Explanation: The success of a self-service solution should be measured by the decreased
number of customer cases, as this indicates that customers are able to find the information
they need without contacting support. The number of Knowledge articles or the bounce rate
on document pages may not reflect the effectiveness or satisfaction of the self-service
solution.