Salesforce-Platform-Sharing-and-Visibility-Architect Practice Test
Salesforce Spring 25 Release 77 Questions
Universal Containers (UC) service reps are assigned to a profile which has View All on the
Case object. The organization-wide default (OWD) for the Account and Case objects is
Private.
To make sure service reps have access to all relevant information (Accounts and
Contacts) to attend to customer requests, which detail should an architect consider?
A. Service reps will NOT be able to access the relevant Accounts if their OWD is Private.
B. Service reps will NOT be able to access the relevant Contacts iftheir OWD is Controlled
by Parent.
C. Service reps will be able to access the relevant Contacts if their OWD is Controlled by
Parent.
C. Service reps will be able to access the relevant Contacts if their OWD is Controlled by
Parent.
Explanation:
With Case and Account OWD both Private, and service reps have “View All” on Case, they automatically see all Cases. However, Contacts default OWD is often “Controlled by Parent,” meaning Contact access mirrors Account access. Since reps need account visibility to view customer data, the architect must ensure Accounts are shared (via Role Hierarchy, sharing rules, or manual shares). Once reps can see the Account, they inherit access to its Contacts.
Option A is a false alarm—Private OWD does restrict Accounts but can be mitigated. Option B misconstrues Controlled by Parent; Contacts are always tied to parent Account access. Therefore, C correctly identifies that enabling “Controlled by Parent” on Contacts unlocks the necessary Contact visibility once account access is granted.