A developer creates a batch Apex job to update a large number of records, and receives reports of the job timing out and not completing.
What is the first step towards troubleshooting the issue?
A. Check the asynchronous job monitoring page to view the job status and logs.
B. Check the debug logs for the batch job.
C. Decrease the batch size to reduce the load on the system.
D. Disable the batch job and recreate it with a smaller number of records.
A. Check the asynchronous job monitoring page to view the job status and logs.
Explanation:
When a batch Apex job is timing out or not completing, the first step in troubleshooting is to check the Asynchronous Jobs monitoring page in Salesforce Setup. This will show:
The status of the job (e.g., Completed, Failed, Aborted)
Error messages, if any
Start/end times
Number of records processed
This helps you understand where and why the failure is occurring before taking further action.