Salesforce-Platform-Administrator Practice Test

Salesforce Spring 25 Release
249 Questions

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console. How should the administrator configure this request?

A. Add the knowledge component to the page layout.

B. Add the Knowledge component list to the page layout.

C. Add the Knowledge related list to the page layout.

D. Add the knowledge related list to the record page

D.   Add the knowledge related list to the record page

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