Salesforce-Platform-Administrator-II Practice Test
Salesforce Spring 25 Release 219 Questions
Cloud Kicks (CK) does business directly with individual consumers (B2C) and large
businesses (B2B). Some of CK's B2C customers are employed at its larger customer
accounts and should be tracked under both.
Which two options will CK need to use to manage its customers' accounts?
Choose 2 answers
A. Contacts to Multiple Accounts
B. Leads
C. Person Accounts
D. Campaign Members
A. Contacts to Multiple Accounts C. Person Accounts
Explanation:
To manage both B2C and B2B customers, CK should use Person Accounts and Contacts
to Multiple Accounts features. Person Accounts allow CK to store information about
individual consumers without requiring a separate account record. Contacts to Multiple
Accounts allow CK to associate a contact with multiple accounts, such as their employer
and their personal account.