Salesforce-Platform-Administrator-II Practice Test
Updated On 18-Sep-2025
219 Questions
Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are
updated, the Case Owner is notified by email.
What should the administrator use to email the Case Owner?
A. Email-to-Case
B. Outbound Message
C. Before Save Flow
D. After Save Flow
Explanation: An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions.
An auto-response rule sends en email using Template when the field Case Source Is
'email' and Template when Case Source is blank. A Process Builder updates Case Source
to 'email' when a case is created using Email-to-Case and to web' when a case Is created
using Web-to-Case. Otherwise, Case Source Is blank.
What will occur when a case is created from an Incoming email?
A. Case Source updates to 'email' and an email is sent out using Template2.
B. An email is sent out using Template and then Case Source updates to email'.
C. An email la sent out using Template and then Case Source updates to 'email'.
D. Case Source updates to email and an email Is sent out using Template1.
Explanation: Case Source updates to ‘email’ before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2
Northen trail Outfitters (NTO) wants to change the current master-detail relationship
between Shipments and Opportunity to a lookup relationship. The system administrator has
made the necessary changes in a full sandbox and has successfully tested them against
NTO’s data.
Now that the changes are ready to implement in production, what should the system
administrator do next?
A. Make the changes directly in the production org.
B. Create an Unmanaged Package to distribute to production.
C. Use Data Loader to export the changes to the production org.
D. Add the components to an outbound change set and deploy it to production.
Explanation: To make sure that the changes are in production, you need to add the components to an outbound change set and deploy it to production. A change set is a tool that allows you to send customizations from one Salesforce org to another. A change set can contain components such as objects, fields, profiles, permission sets, workflows, and more. You can use change sets to migrate changes from a sandbox org to a production org or between two sandbox orgs that are affiliated with the same production org. In this case, you need to add the master-detail field and all the affected profiles to an outbound change set in your sandbox org and then deploy it to your production org.
A sales rep needs to help cross-sell an opportunity but is unable to make updates on the
record or update the opportunity team.
Which two options would be required for a sales rep to add a rep to the opportunity team?
Choose 2 answers
A. Transferred ownership of the Opportunity to the sales rep
B. A permission with Edit access on the Account object
C. A role above the Opportunity owner in the role hierarchy
D. Transferred ownership of the Account to the sales rep
C. A role above the Opportunity owner in the role hierarchy
Explanation: To add a user to an opportunity team, you need Edit access on the account associated with the opportunity and either own the opportunity or be above the owner in the role hierarchy.
After setting up field history tracking on the Account object, the administrator for AW
Computing wants to retrieve the field history data for analysis.
how should the administrator acquire this data?
A. Create a report of Accounts and export it to Excel.
B. Query and export the Account History object using Data Loader.
C. Use the Data export service in setup.
D. Create a list view of Account History and print using the Printable View action.
Explanation: Query and export the Account History object using Data Loader is how the administrator can acquire the field history data for analysis. Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert records in Salesforce using CSV files. Data Loader can handle large data sets and complex data transformations. Data Loader can be used to query and export the Account History object, which stores the field history data for accounts, using SOQL statements.
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