Salesforce-Marketing-Cloud-Engagement-Foundations Practice Test
Salesforce Spring 25 Release 83 Questions
Sending unsolicited emails puts brands and companies at risk. Repeated offenses lead to
complaints and Internet Service Providers (ISPs) blocking emails.
Which of the following is considered best practice regarding unsolicited emails?
A. Make sure that subject lines are ambiguous and general.
B. Ensure transactional message subject lines are promotional.
C. Capture explicit consent from users
C. Capture explicit consent from users
Explanation: In the context of sending unsolicited emails, best practices dictate the
importance of capturing explicit consent from users. This means that individuals should
knowingly and willingly agree to receive emails from a brand or company, typically through
an opt-in mechanism. Explicit consent ensures that recipients are interested in the content
being sent to them, which significantly reduces the likelihood of complaints and the risk of
emails being blocked by Internet Service Providers (ISPs).
Obtaining explicit consent is not only a best practice but also a requirement under various
data protection and privacy laws, such as GDPR in Europe. These regulations mandate
clear and affirmative consent for receiving marketing communications, thereby protecting
users from unsolicited emails and enhancing the integrity of email marketing practices.
References: Best practices and regulatory compliance guidelines, such as those outlined in
GDPR and other email marketing regulations, emphasize the importance of explicit consent
in building a healthy email list and maintaining positive engagement with recipients.