Salesforce-Marketing-Cloud-Engagement-Foundations Practice Test
Updated On 18-Sep-2025
83 Questions
Sending unsolicited emails puts brands and companies at risk. Repeated offenses lead to complaints and Internet Service Providers (ISPs) blocking emails. Which of the following is considered best practice regarding unsolicited emails?
A. Make sure that subject lines are ambiguous and general.
B. Ensure transactional message subject lines are promotional.
C. Capture explicit consent from users
Explanation: In the context of sending unsolicited emails, best practices dictate the
importance of capturing explicit consent from users. This means that individuals should
knowingly and willingly agree to receive emails from a brand or company, typically through
an opt-in mechanism. Explicit consent ensures that recipients are interested in the content
being sent to them, which significantly reduces the likelihood of complaints and the risk of
emails being blocked by Internet Service Providers (ISPs).
Obtaining explicit consent is not only a best practice but also a requirement under various
data protection and privacy laws, such as GDPR in Europe. These regulations mandate
clear and affirmative consent for receiving marketing communications, thereby protecting
users from unsolicited emails and enhancing the integrity of email marketing practices.
References: Best practices and regulatory compliance guidelines, such as those outlined in
GDPR and other email marketing regulations, emphasize the importance of explicit consent
in building a healthy email list and maintaining positive engagement with recipients.
A marketing associate has a list of contacts that needs to be imported into a data extension from a text file. Which type of data extension should the associate use to complete this task?
A. Standard data extension
B. Random data extension
C. Filtered data extension
Explanation: When a marketing associate needs to import a list of contacts from a text file
into Salesforce Marketing Cloud, the most suitable type of data extension to use is a
Standard Data Extension. Standard Data Extensions are versatile and can easily
accommodate data imported from various sources, including text files. They allow for the
creation of custom fields that can match the structure of the imported data, ensuring that all
relevant information from the text file is accurately captured and stored within Marketing
Cloud.
Standard Data Extensions are designed for scenarios where data needs to be imported
and stored for segmentation, targeting, and personalization within marketing campaigns.
They provide the flexibility to define the schema that matches the imported data and are
the foundational element for managing customer data within the platform.
References: Salesforce Marketing Cloud documentation on data extensions provides
comprehensive details on how to create and manage Standard Data Extensions, including
the import of data from external sources like text files.
A marketing associate needs to select a content block within Content Builder for an email
template with the following requirements:
- There are two separate content versions available.
- The two content versions will need to be evaluated on performance.
- The two content versions will need to be contained into one content block.
A. A/B Test Content
B. HTML Content
C. Dynamic Content
Explanation: For an email template that requires two separate content versions to be evaluated on performance within a single content block, the associate should use an A/B Test Content block in Content Builder. This feature allows for the creation of two variations of content within the same block, with the system automatically splitting the audience to receive either version A or B. Performance metrics can then be analyzed to determine which version performed better, enabling data-driven decisions for future content strategies.
According to GDPR principles, what is a company allowed to do after collecting personal data from a client?
A. Retain client information after the client requests termination of the relationship
B. Contact the client in order to keep their personal data up to date.
C. Sell the information to other companies for marketing purposes.
Explanation: Under GDPR principles, one of the key obligations for companies is to ensure that the personal data they hold is accurate and up to date. Therefore, contacting the client to verify or update their personal data is not only allowed but encouraged under GDPR. This aligns with the GDPR's accuracy principle, which states that personal data should be accurate and, where necessary, kept up to date. It is the responsibility of the data controller to take every reasonable step to ensure that personal data that is inaccurate is either erased or rectified without delay.
Cloud Kicks wants to ensure it has the highest quality contact information for newly acquired email signups. Which method helps to minimize bad data?
A. Double opt-in confirmation
B. Mobile SMS keyword opt-in confirmation
C. Smart capture opt-in confirmation
Explanation: A double opt-in confirmation process is a method used to ensure the highest quality of contact information by requiring new email signups to confirm their subscription through a secondary confirmation step, typically via a confirmation email. This process helps to minimize bad data by verifying that the email address provided is valid, active, and accessible by the intended recipient. It also helps to ensure that the individual truly intends to subscribe, thereby enhancing the quality of the email list and reducing the likelihood of spam complaints or undeliverable emails.
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