Salesforce-Marketing-Cloud-Engagement-Administrator Practice Test
Salesforce Spring 25 Release 157 Questions
A Marketing Cloud admin has configured a Tracking Extract which includes all subscriber
attributes for their global regions. However, the admin notices accented characters in the
customers' names appear jumbled in the extracted file.
Which two settings could solve this issue?
(Choose 2 answers)
A. Change Column Delimiter to
B. Change Character Encoding to UTF-8
C. Select Unicode Output
D. Change Format to xml
B. Change Character Encoding to UTF-8 C. Select Unicode Output
Explanation:
Change Character Encoding to UTF-8 and Select Unicode Output are two settings that
could solve this issue. Character Encoding is a setting that determines how characters are
encoded and decoded when importing or exporting data in Marketing Cloud. UTF-8 is a
type of character encoding that supports all characters in the Unicode standard, including
accented characters. Unicode Output is a setting that enables the output file to be encoded
in UTF-8 format when exporting data from Marketing Cloud. By changing Character
Encoding to UTF-8 and selecting Unicode Output, the admin can ensure that accented
characters are displayed correctly in the extracted file.