Salesforce-Marketing-Cloud-Engagement-Administrator Practice Test
Updated On 1-Jan-2026
160 Questions
A Marketing Cloud admin has been asked to grant full administrator permissions to a new
user.
Which two standard roles should be selected for the new user? (Choose 2 answers)
A. Marketing Cloud Security Administrator
B. Administrator
C. Data Manager
D. Marketing Cloud Administrator
D. Marketing Cloud Administrator
Explanation:
In Marketing Cloud, "full administrator permissions" typically means having unrestricted access to configure the entire account, including user management, security settings, and all marketing functions. The standard roles are structured hierarchically, and achieving this level of access requires combining specific roles that together grant comprehensive permissions.
Correct Options:
B. Administrator:
This is the primary system administrator role. The Administrator role grants complete access to configure all aspects of the account, including Business Units, account settings, user management, and all marketing tools (Email Studio, Mobile Studio, etc.). It is the most powerful role.
D. Marketing Cloud Administrator:
This role is essential for granting full administrative permissions within the marketing applications themselves (Journey Builder, Content Builder, Analytics Builder, etc.). It provides the highest level of functional access to create, edit, and manage all marketing assets and automations.
Incorrect Options:
A. Marketing Cloud Security Administrator:
This role is focused on user and security administration—it allows management of users, roles, business units, and SSO configuration. However, it does not grant full access to marketing functions like creating emails, journeys, or data extensions. It is a subset of full admin permissions.
C. Data Manager:
This role grants permissions to manage data-related tasks like importing, exporting, and managing Data Extensions. It is an operational role for data handling but does not provide administrative control over account settings, user management, or the full suite of marketing applications.
Reference:
Marketing Cloud role documentation specifies that the Administrator role "provides access to all areas of Marketing Cloud," and the Marketing Cloud Administrator role provides "full access to all Marketing Cloud apps and features." Combining these two roles is the standard method to grant complete administrative authority.
What is Setup Assistant?
A. Support service allowing the outsourcing of repetitive admin tasks
B. A prioritized account configuration checklist
C. A search within Help and Training limited to configuration documents
D. A dashboard containing key metrics for the business unit
Explanation
Setup Assistant in Marketing Cloud provides a step-by-step, prioritized configuration checklist to help administrators properly set up their account. It guides users through essential setup tasks such as user configuration, branding, security settings, and channel setup. Its purpose is to simplify onboarding and ensure that critical components are configured in the correct order, reducing setup errors and improving platform readiness.
Correct Option Explanation
B. A prioritized account configuration checklist
Setup Assistant is designed to guide admins through required and recommended configuration tasks in a structured, prioritized list. It ensures proper configuration of the account, including setup for Email Studio, Mobile Studio, security features, and user access. This is its primary function within Marketing Cloud.
Incorrect Option Explanations
A. Support service allowing the outsourcing of repetitive admin tasks
Marketing Cloud does not provide a Setup Assistant that performs admin tasks on behalf of users. This option refers to a service offering rather than the in-platform setup tool.
C. A search within Help and Training limited to configuration documents
Setup Assistant is not a search feature. While it may link to help articles, it is a structured checklist, not a search tool.
D. A dashboard containing key metrics for the business unit
Setup Assistant does not display metrics or analytics. That functionality is found in dashboards such as Email Studio Tracking or Einstein Reporting.
Reference
Salesforce Documentation: Marketing Cloud Setup Assistant Overview
Trailhead: Get Started with Marketing Cloud Setup
(NTO) wants to use complex criteria to identify subscribers for a special promotional email. Especially they want to target subscribers who opened or engaged with an email within the
last 30 days and live within 10 miles of an NTO store.
What should NTO do to create this audience?
A. Measures
B. SQL Queries
C. Data Filters
D. Journey
Explanation:
The requirement is to create a highly specific audience segment based on a complex, combined criteria: one involving historical engagement/tracking data (opened or clicked within the last 30 days) and another involving geographic data (live within 10 miles of a store). Creating a segment that requires joining multiple data sets (System Data Views for tracking, Custom Data Extensions for location) and applying complex conditional logic is best handled by SQL Queries executed in Automation Studio.
Correct Option:
B. SQL Queries
SQL (Structured Query Language) is the only native Marketing Cloud tool designed for complex data manipulation, filtering, and joining across different tables (Data Extensions and System Data Views).
The solution requires a SQL query that uses:
A JOIN between the Subscriber data and the _Open Data View (or _Click Data View) to find engagement within the last 30 days.
A WHERE clause to filter the results based on the geographic proximity (10 miles of a store), often using a separate Data Extension containing the store location and customer ZIP code.
This combined logic is too complex for simple Data Filters or Measures.
Incorrect Options:
A. Measures:
Measures are used in Contact Builder to count or aggregate contact actions over time (e.g., "Count of Opens in Last 30 Days"). While they can handle the engagement portion, they are difficult to combine with complex geographic distance logic and are best suited for simpler segmentation based on numerical totals.
C. Data Filters:
Data Filters (or Filter Activities in Automation Studio) are limited to applying simple AND/OR logic against fields contained within a single Data Extension. They cannot perform the complex JOINs necessary to combine engagement data from System Data Views with geographic data from a custom DE.
D. Journey:
A Journey is an orchestration tool used to send messages and automate actions. It is not an audience creation or segmentation tool. The segment (the data extension of target subscribers) must be created before it can be used as the Entry Source for a Journey.
Reference:
Salesforce Marketing Cloud Documentation on Automation Studio Query Activity and Data Views
What are entry source types for Journey Builder?
A. Data Extension, Cloud Pages, Email List, API Event
B. Data Extension, Audience Studio, API Event, Date Based Event
C. Data Extension, Email List, API Event, Date Based Event
D. Data Extension, Salesforce Community, GA360, Email List
Explanation:
This question tests knowledge of the foundational sources that can inject contacts into a Journey Builder journey. These sources are categorized by how the contact enters: from a stored data set, a real-time API event, or a scheduled date-based event. The correct answer will list the standard entry source types available in the Journey Builder interface.
Correct Option:
B. Data Extension, Audience Studio, API Event, Date Based Event. This is the correct list of the four standard entry source types in Journey Builder:
Data Extension: For batch injection of contacts from a stored data set.
Audience Studio: For injecting contacts from an Audience Studio segment (Salesforce CDP).
API Event: For real-time, one-to-one injection of a contact via the Journey Builder Events API.
Date Based Event: For scheduling a recurring injection of contacts based on a date field (e.g., birthdays).
Incorrect Options:
A. Data Extension, Cloud Pages, Email List, API Event:
Cloud Pages is not an entry source. Contacts can be directed to a CloudPage from a journey, but a CloudPage is not a method to enter contacts into a journey.
C. Data Extension, Email List, API Event, Date Based Event:
Email List is a legacy Email Studio object. While you can import from a List into a Data Extension, a standard List is not a direct entry source type in Journey Builder. The modern equivalent is using a Data Extension as the source.
D. Data Extension, Salesforce Community, GA360, Email List:
Salesforce Community and Google Analytics 360 (GA360) are not direct entry source types in Journey Builder. While data from these sources can be imported into a Data Extension first, they are not native entry source selections within the journey configuration UI.
Reference:
Journey Builder documentation on Entry Sources explicitly lists the four types: Data Extension, Audience Studio, API Event, and Date Based Event.
Which activity should be used for multivariate content testing with in Journey Builder?
A. Engagement Split
B. Random Split
C. Content Split
D. Decision Split
Explanation
Within Journey Builder, Content Split is the activity designed specifically for multivariate content testing. It allows marketers to test different versions of email content by distributing traffic across variants and evaluating performance. This supports controlled experimentation inside a journey, enabling optimization of subject lines, images, or full message versions. Content Split is the only activity built for A/B and multivariate testing within journey paths.
Correct Option Explanation
C. Content Split
Content Split provides native support for A/B and multivariate testing in Journey Builder. It allows the journey to send different content versions to random percentages of contacts and track which performs best. It’s designed precisely for optimizing message content without needing manual segmentation or separate activities.
Incorrect Option Explanations
A. Engagement Split
Engagement Split evaluates audience behavior (e.g., opens, clicks) after sending. It is not used to deliver different versions of content but instead reacts to subscriber actions.
B. Random Split
Random Split distributes contacts randomly into paths but does not manage content versions. To use it for testing, you must manually maintain separate email activities, which is less efficient and not true multivariate testing.
D. Decision Split
Decision Split routes contacts based on data or attributes, not for testing content variations. It evaluates profile or behavioral criteria, not content performance.
Reference
Salesforce Documentation: Journey Builder – Content Split Activity
Trailhead: Optimize Journeys with Testing Activities
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