Salesforce-Marketing-Cloud-Engagement-Administrator Exam Questions With Explanations

The best Salesforce-Marketing-Cloud-Engagement-Administrator practice exam questions with research based explanations of each question will help you Prepare & Pass the exam!

Over 15K Students have given a five star review to SalesforceKing

Why choose our Practice Test

By familiarizing yourself with the Salesforce-Marketing-Cloud-Engagement-Administrator exam format and question types, you can reduce test-day anxiety and improve your overall performance.

Up-to-date Content

Ensure you're studying with the latest exam objectives and content.

Unlimited Retakes

We offer unlimited retakes, ensuring you'll prepare each questions properly.

Realistic Exam Questions

Experience exam-like questions designed to mirror the actual Salesforce-Marketing-Cloud-Engagement-Administrator test.

Targeted Learning

Detailed explanations help you understand the reasoning behind correct and incorrect answers.

Increased Confidence

The more you practice, the more confident you will become in your knowledge to pass the exam.

Study whenever you want, from any place in the world.

Salesforce Salesforce-Marketing-Cloud-Engagement-Administrator Exam Sample Questions 2025

Start practicing today and take the fast track to becoming Salesforce Salesforce-Marketing-Cloud-Engagement-Administrator certified.

21604 already prepared
Salesforce Spring 25 Release
160 Questions
4.9/5.0

Northern trail Outfitters (NTO) is warming a new Dedicated IP address, and they need to monitor their deliverability across major ISPs. Which bounce type would be indicative of the ISPs view of NTO’s sending reputation?

A. Soft

B. Technical

C. Block

D. Hard

C.   Block

Explanation:

When warming a new Dedicated IP address, ISPs carefully monitor the sender’s behavior, reputation, and engagement metrics. If an ISP begins to block messages, it directly indicates that they view the sender (in this case, NTO) as potentially untrustworthy or suspicious, which reflects negatively on the sending reputation.

Let’s look at the other options:
A. Soft Bounce
Soft bounces are usually due to temporary issues (e.g., mailbox full, recipient server down). They do not necessarily reflect on the sender’s reputation.
B. Technical Bounce
Technical bounces are caused by configuration errors or other technical issues (e.g., DNS problems, timeouts). These are not related to reputation, but rather setup issues.
C. Block Bounce (Correct)
A block bounce occurs when the receiving ISP or server actively refuses the message due to reputation issues (poor IP/domain reputation, spam complaints, etc.). This is exactly what NTO must monitor when warming an IP.
D. Hard Bounce
Hard bounces occur when the email address is invalid or doesn’t exist. This reflects the quality of the list, not the sender’s reputation.

📘 Reference:
Salesforce Documentation: Types of Bounces in Marketing Cloud
Salesforce Trailhead: Manage Deliverability (Email Deliverability module)

Einstein Recommendations uses data extensions to store user-facing information.

How is this data passed to Marketing Cloud?

A. Google Analytics 360

B. Collect Tracking code

C. Collect Tracking code

D. Web & Mobile Analytics

B.   Collect Tracking code

Explanation:
Einstein Recommendations for Marketing Cloud requires behavioral and catalog data to generate product recommendations. This data is collected from a brand's website or mobile app and sent to Marketing Cloud for processing. The primary method for capturing this user interaction data is through a client-side JavaScript code snippet.

Correct Option:

B. Collect Tracking code:
This is the correct answer. The Collect Code (or Einstein Recommendations Collect Code) is a specific piece of JavaScript provided in the Einstein Recommendations setup. It must be implemented on the brand's digital properties (website/app). This code fires on page views and user interactions, sending behavioral data (e.g., product views, purchases) to Marketing Cloud to power the recommendation models.

Incorrect Options:

A. Google Analytics 360:
While Google Analytics 360 has an integration with Marketing Cloud, it is not the standard, native method for passing the specific user-interaction and catalog data required by the Einstein Recommendations service. Einstein relies on its own Collect Code for direct data ingestion.

C. CloudPages:
CloudPages are used to host web content and landing pages within Marketing Cloud. They are not a mechanism for passing external website data into Einstein Recommendations. Data collection happens on the client's own site via the Collect Code.

D. Web & Mobile Analytics:
This is a broad category or feature name, not a specific technical method. Within the Marketing Cloud context, "Web & Mobile Analytics" is the reporting module that displays data, but the data is collected via the Collect Tracking Code. This option names the destination/report, not the transmission method.

Reference:
The setup guide for Einstein Recommendations in Marketing Cloud explicitly details the implementation of the Einstein Recommendations Collect Code (a JavaScript tag) on the client's website to track visitor behavior and send data to Marketing Cloud.

A Marketing Cloud admin is setting up Northern Trail Outfitter’s newest business units and several users to assign to the new business units.

How would the admin assign users to the business units?

A. Give permissions to users at top-level account to assign their own business units.

B. Search for the individual user, select their name, and click Manage Business Units.

C. Search for the individual user, select their name and click Edit Business Units.

D. Re-import the users to update their assigned business units

B.   Search for the individual user, select their name, and click Manage Business Units.

Explanation:
A Marketing Cloud Administrator with the appropriate permissions needs to assign existing users to specific Business Units (BUs). Users must be explicitly linked to a BU to access its data and features. This is a user management task performed within the Account Settings, not a data import or top-level permission delegation task.

Correct Option:

B. Search for the individual user, select their name, and click Manage Business Units.
This is the precise, step-by-step process. From Setup > Users, the admin searches for a user. Selecting the user's name opens their profile, where the Manage Business Units button is located. Clicking it opens the interface to add or remove the user's access to specific Business Units.

Incorrect Options:

A. Give permissions to users at top-level account to assign their own business units.
This is incorrect. While roles and permissions can control what users can do within a BU, users cannot assign themselves to a BU. BU assignment is an administrative function controlled at the enterprise (parent) account level.

C. Search for the individual user, select their name and click Edit Business Units.
This is a distractor. The correct button label on the user's profile page is "Manage Business Units," not "Edit Business Units."

D. Re-import the users to update their assigned business units.
User import (via FTP or API) is typically used for the initial bulk creation of users. While user attributes might be updated via import, the standard and recommended administrative method for changing BU assignments is through the Setup > Users interface using the "Manage Business Units" function.

Reference:
Salesforce Marketing Cloud product documentation on user management, specifically the "Assign a User to a Business Unit" procedure, details the steps: Navigate to Setup > Users, select a user, and click Manage Business Units.

What functionality is contained in Journey Builder that does not exist in Automation Studio?

A. Native execution of a Server-side JavaScript activity.

B. The option to convert aqualified Lead to a Contact.

C. Flexibility to wait based on duration or a specific time.

D. The ability to send an email to a Salesforce audience

B.   The option to convert aqualified Lead to a Contact.

Explanation:
This question tests the distinction between Automation Studio (an automation tool for batch processes and data management) and Journey Builder (an orchestration tool for real-time, 1:1 customer interactions). The key differentiator is Journey Builder's direct integration with the Salesforce Core (CRM) object model for real-time lead conversion and lifecycle management, which is not a native capability of Automation Studio.

Correct Option:

B. The option to convert a qualified Lead to a Contact.
This is a unique Journey Builder functionality. Within a journey, you can use the Salesforce Data Event or an Update Salesforce Object activity configured with the "Convert Lead" action. This allows a marketing journey to directly trigger a CRM Lead conversion process based on customer behavior, seamlessly moving them from Lead to Contact status. Automation Studio has no such activity.

Incorrect Options:

A. Native execution of a Server-side JavaScript activity.
Both Journey Builder and Automation Studio have a Script Activity that can execute SSJS (Server-Side JavaScript). This functionality is not unique to Journey Builder.

C. Flexibility to wait based on duration or a specific time.
Both tools have wait capabilities. Automation Studio has the Wait activity in an automation. Journey Builder has the Wait activity within a journey path. Both allow waiting for a duration or until a specific date/time.

D. The ability to send an email to a Salesforce audience.
Both tools can send emails to audiences sourced from Salesforce. In Automation Studio, you can use a Filter on a synchronized data extension. In Journey Builder, you can use a Salesforce Data entry source. Sending to a Salesforce-synced audience is possible in both.

Reference:
Journey Builder documentation on Salesforce Activities specifically details the Convert Lead action available within the Update Salesforce Object activity, which is a core feature of the Salesforce integration unique to Journey Builder's real-time interaction capabilities.

A Marketing Cloud admin wants to ensure email sends exclude their testing prefix of [PREVIEW] in the subject line when deploying from Email Studio. What should the admin do to prevent the prefix from deploying in live sends?

A. Use Proof instead of [PREVIEW]

B. Add [PREVIEW] to the subject line validation list

C. Require several campaign approvals

D. Wrap the subject line with AMP script

D.   Wrap the subject line with AMP script

Explanation:
The requirement is to have a conditional subject line: one version with a [PREVIEW] prefix for internal testing, and another version without it for the live send to subscribers. This requires dynamic logic to change the content based on the send context, which cannot be achieved with static text, validation lists, or approval processes alone.

Correct Option:

D. Wrap the subject line with AMPscript:
This is the correct technical solution. By placing AMPscript in the subject line (e.g., %%[ IF _MessageContext == "SEND" OR _MessageContext == "VAWP" THEN ]%% Live Subject Line %%[ ELSE ]%% [PREVIEW] Live Subject Line %%[ ENDIF ]%%), the admin can use the system variable _MessageContext to check if the email is a test/preview or an actual send. The prefix is only displayed in preview contexts and is automatically removed for live deploys.

Incorrect Options:

A. Use Proof instead of [PREVIEW]:
Changing the prefix text does not solve the problem; it only changes the static text that will still be included in the live send. The issue is the presence of any preview text in the live subject line, not the specific word used.

B. Add [PREVIEW] to the subject line validation list:
Subject line validation lists (often used for spam filter checks or compliance) are for scanning content for prohibited words. Adding [PREVIEW] to such a list would flag or block sends containing that word, not dynamically remove it for live sends. This would prevent the email from sending at all if the prefix is present.

C. Require several campaign approvals:
Approval processes add governance steps but are manual, human workflows. They do not automatically modify or strip out content from the email subject line. An approver might catch the mistake, but it's not a reliable, automated solution to ensure the prefix is never sent.

Reference:
Marketing Cloud AMPscript documentation and guides on dynamic content provide examples of using the _MessageContext system variable to differentiate between test and send modes, which is a standard method for managing preview text in subject lines and email content.

Prep Smart, Pass Easy Your Success Starts Here!

Transform Your Test Prep with Realistic Salesforce-Marketing-Cloud-Engagement-Administrator Exam Questions That Build Confidence and Drive Success!