Salesforce-Contact-Center Practice Test
212 Questions
Your customer has a small-scale implementation with a tight timeline. Which release strategy best suits this scenario?
A. Big bang deployment with all features rolled out simultaneously.
B. Phased approach with incremental releases and controlled rollouts.
C. Pilot deployment with a limited user group for initial testing and feedback.
D. Continuous integration and continuous delivery (CI/CD) for rapid iterative updates.
Explanation:
In a small-scale implementation with a tight timeline, the most practical and risk-reducing release strategy is a Pilot Deployment. This approach allows your customer to deliver functionality quickly while gathering valuable feedback, making small refinements before a full rollout. It strikes a balance between speed, quality control, and user adoption — all critical in a compressed timeline project.
🚫 Option A: Big bang deployment with all features rolled out simultaneously
A big bang deployment might seem fast, but it's generally high-risk—especially for small teams with limited resources. With all features released at once:
➔ There’s no buffer for unexpected issues
➔ No chance to gather real-time feedback before going live
➔ Troubleshooting becomes complex and highly disruptive to users
In small-scale projects with tight timelines, there’s often not enough time for robust end-to-end testing across every feature. This makes the big bang approach impractical and risky in this context.
🚫 Option B: Phased approach with incremental releases and controlled rollouts
The phased approach is often ideal for larger-scale or long-term projects, where different modules can be delivered in stages. While effective, it requires more planning, time, and coordination than a pilot rollout. In a tight timeline situation, it may slow down overall delivery due to the need to manage multiple phases, user groups, and potentially overlapping feedback cycles. That said, phased rollouts may be a next step after the pilot proves successful.
✅ Option C: Pilot deployment with a limited user group for initial testing and feedback ✅ (Correct Answer)
This is the best fit for:
➡️ Small teams
➡️ Tight deadlines
➡️ Need for quick validation and early user adoption
A pilot lets you:
➡️ Deploy a limited version of the solution to a small, representative group
➡️ Identify and resolve issues before broader release
➡️ Improve user training, support readiness, and change management
By targeting a focused group, you're also able to collect meaningful feedback faster, prioritize fixes or enhancements, and ensure smoother rollout to the rest of the org.
🚫 Option D: Continuous integration and continuous delivery (CI/CD) for rapid iterative updates
CI/CD is a development best practice, particularly in DevOps environments. However, it’s not a release strategy on its own, and it requires established automation pipelines, tooling, and team expertise.
➔ For a small-scale implementation, especially with tight deadlines and potentially limited dev resources, building out CI/CD may be overkill and could even introduce delays or unnecessary technical overhead.
🧠 Summary
For a small-scale Salesforce implementation with limited time, a pilot deployment is the most efficient, low-risk, and feedback-driven strategy. It allows your team to move quickly while ensuring high user satisfaction and smoother full rollout.
📚 Official Salesforce Reference:
🔗 Salesforce Change and Release Management Best Practices
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