Salesforce-Contact-Center Practice Test
212 Questions
You need to validate bot security and data privacy compliance. Which tool helps with this?
A. Salesforce Security Review tool providing insights into potential security vulnerabilities within your bot configuration.
B. Data Loss Prevention (DLP) policies defining rules for sensitive data handling and preventing unauthorized access.
C. User Role Hierarchy and Field Level Security ensuring appropriate access restrictions based on user profiles.
D. All of the above, working together to secure bot interactions and ensure data privacy compliance.
Explanation:
✅ Option D: All of the above, working together to secure bot interactions and ensure data privacy compliance. ✅ (Correct Answer)
When validating the security and data privacy compliance of a bot in Salesforce—especially within an environment like Service Cloud or Experience Cloud—it’s essential to address security from multiple angles. Bots often collect, store, and act on sensitive customer data. As a result, ensuring end-to-end protection of that data requires a layered approach. That’s why Option D is correct: all the listed tools contribute to different aspects of a secure and compliant bot experience, and together they form a comprehensive governance strategy.
☑️ The Salesforce Security Review tool is critical during development and deployment. It evaluates your custom bot configurations, especially if you're using code-based solutions like Apex, Lightning components, or integrations via APIs. This tool helps identify security vulnerabilities such as improper input validation, open access endpoints, or misconfigured permissions that could expose customer data. Even for declaratively built bots (like Einstein Bots), security reviews help ensure configurations align with Salesforce best practices.
☑️ Data Loss Prevention (DLP) policies play a crucial role in safeguarding sensitive information such as credit card numbers, Social Security numbers, or personal health data. These policies help define rules for how bots should detect, block, or mask sensitive content in real-time interactions. For instance, you might use DLP rules to prevent a bot from storing or displaying certain data types, ensuring compliance with standards like GDPR, HIPAA, or PCI DSS.
☑️ Additionally, User Role Hierarchy and Field-Level Security (FLS) provide foundational access control in Salesforce. Even if a bot collects or displays data, user access to that data should always respect the configured security model. For example, agents or supervisors interacting with the bot-generated case or chat transcript should only see data fields they’re permitted to access. Configuring roles and FLS appropriately ensures that sensitive data remains protected throughout the lifecycle of a bot-assisted interaction.
Each of these tools addresses a different vector of risk—code-level vulnerabilities, data exposure through bot channels, and internal access permissions. Using them together ensures your bot implementation is not only functional but secure and compliant.
🔴 Option A: Salesforce Security Review tool
While this tool is excellent for detecting code-based security risks and platform misuse, it does not handle access control or content-level privacy on its own. It's just one part of the broader security validation process.
🔴 Option B: Data Loss Prevention (DLP) policies
DLP policies are important for managing sensitive content in real-time, but they need to be paired with platform-level and user-level access controls. DLP ensures data isn't misused, but it doesn’t protect the system or user access to that data.
🔴 Option C: User Role Hierarchy and Field Level Security
Access control is a foundational part of any security model, but on its own, it doesn't validate bot-specific risks like misconfigured API usage, insecure session handling, or improper data parsing. It's essential—but not sufficient on its own.
🧠 Summary:
Ensuring bot security and data privacy in Salesforce involves more than just one setting or tool. It requires a multi-layered strategy—including system-level security reviews, real-time content filtering with DLP, and user-based access restrictions through FLS and Role Hierarchies. That’s why Option D is correct: it reflects the full scope of tools needed to secure bot interactions and maintain compliance with privacy standards.
📚 Official Salesforce Reference:
🔗 Salesforce Security Guide
🔗 Trailhead: Data Security
Salesforce-Contact-Center Practice-Test - Home | Previous |
Page 18 out of 212 Pages |