United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.<br>
What are the two option to achieve the expectation?
A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
B. Handle the complex business processes manually outside the IT landscape.
C. Harmonize their business plan to reduce the complexity
D. Access the entire architecture to identify application that can be decommission.
C. Harmonize their business plan to reduce the complexity D. Access the entire architecture to identify application that can be decommission.
Explanation: To drive down operational costs, harmonizing business processes to reduce
complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.
References:Best practices for digital transformation and Salesforce implementation strategies.