ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.
A. Discounts.
B. Adjustment using Context rules
C. Promotions
D. Customizations using CPQ Hooks
A. Discounts. B. Adjustment using Context rules
Explanation: To offer pricing adjustments across the catalog and enable agents to provide
runtime adjustments with an approval process, utilizing Discounts (A) and leveraging Adjustment using Context Rules (B) are recommended. These features allow for the flexible application of price adjustments based on predefined criteria and real-time decisions, with the capability to enforce approval workflows for certain adjustment levels.
References:Salesforce CPQ documentation on discounts, context rules, and approval processes.