A subscription product that was newly created fails to display In the Product Selection screen when users search for it.
What are three possible reasons for this behavior? (Choose 3 answers)
A. The Active checkbox is FALSE on the Product record.
B. The Product is missing a related Cost record.
C. The Optional checkbox is TRUE on the Product record.
D. The Product is missing a Pricebook Entry for the Quote’s Pricebook,
E. The Component checkbox is TRUE on the Product record.
A. The Active checkbox is FALSE on the Product record. D. The Product is missing a Pricebook Entry for the Quote’s Pricebook, E. The Component checkbox is TRUE on the Product record.
Explanation:
Let’s examine each option:
✅ A. The Active checkbox is FALSE on the Product record.
→ Correct
Only products marked as Active appear in the Product Selection screen.
If Active = FALSE → the product is hidden from users when searching.
❌ B. The Product is missing a related Cost record.
→ Incorrect
Cost records (from Cost object) are used for margin calculations or cost-plus pricing.
Missing a cost does not prevent product visibility in product selection.
❌ C. The Optional checkbox is TRUE on the Product record.
→ Incorrect
The “Optional” flag affects how the product displays inside a bundle (i.e. as an optional feature).
It does not hide standalone products from the product selection screen.
✅ D. The Product is missing a Pricebook Entry for the Quote’s Pricebook.
→ Correct
CPQ loads products from the Pricebook tied to the Quote.
If the product has no pricebook entry for that pricebook, it won’t appear in the search.
✅ E. The Component checkbox is TRUE on the Product record.
→ Correct
If Component = TRUE, the product is considered a bundle component.
Components are not visible in standalone product searches because they’re only selected through bundles.