Universal Containers Is rolling out a new version of its Premier Support offering named Premier Pro. The sales operations team wants to ensure that when a sales rep renews an existing Contract with Premier Support, It Is replaced with Premier Pro.
What does the admin need to do to support this business requirement?
A. Create a Price Rule to replace Premier Support Quote Lines with Premier Pro.
B. Set the Renewal Product field on the Premier Support Product record to Premier Pro.
C. Create a Report of all Renewal Quotes with Premier Support Product and replace Quote Lines with Premier Pro.
D. Set the Upgrade Target field on the Premier Support Product record to Premier Pro.
B. Set the Renewal Product field on the Premier Support Product record to Premier Pro.
Explanation:
When Salesforce CPQ creates a renewal quote, it pulls in existing subscriptions from the contract. By default, it renews the same products. If you want CPQ to replace one product with another during renewal, you use the Renewal Product field on the original product’s Product record.
Why B is Correct:
✅ Setting the Renewal Product field on Premier Support to Premier Pro tells CPQ to automatically replace Premier Support with Premier Pro on the renewal quote. No manual edits are required.
✅ Pricing and logic for Premier Pro will apply on the renewal. This is the standard CPQ method for handling product replacement during renewals.
❌ Why Other Options Are Incorrect:
A. Create a Price Rule to replace Premier Support Quote Lines with Premier Pro.
→ Incorrect. Price Rules change pricing or field values but do not replace entire products during renewals.
C. Create a Report of all Renewal Quotes…
→ Incorrect. A manual report and swap process is unnecessary and prone to error. The Renewal Product field handles this automatically.
D. Set the Upgrade Target field…
→ Incorrect. Upgrade Target is used for Product Upgrades during configuration, not for renewals.
✅ Example Scenario:
Premier Support → Renewal Product = Premier Pro
Sales rep clicks Renew Contract.
CPQ automatically adds Premier Pro to the renewal quote instead of Premier Support.
✅ Bottom line:
To replace a product automatically during renewal:
✅ Use the Renewal Product field on the original product.