A user created a Quote containing two Products. The Subscription Pricing field on Product A is blank. Product B has Subscription Pricing set to Percent of Total and both Products share the same Percent of Total Category. When the Contract is renewed, both Products are shown in the renewal Quote, but Product A has a Net Total of zero.
Why does Product A have a Net Total of zero?
A. Renewal Model was set to Asset Based at the Account Level.
B. Product A is an Asset that the customer already owns.
C. Include Net-New Products in Maintenance must flagged in CPQ Package settings.
D. The Asset Conversion behavior on the Product must be set to Allow Renewals.
A. Renewal Model was set to Asset Based at the Account Level.
Explanation:
Key Issue:
Product A has Subscription Pricing = blank (non-subscription product), while Product B uses Percent of Total pricing.
Both appear in the renewal Quote, but Product A’s Net Total = 0.
Why Option A is Correct?
Asset-Based Renewal Model (at the Account Level) means:
Only assets tied to subscriptions (like Product B with Percent of Total pricing) are priced in renewals.
Non-subscription products (Product A) are included but not priced (Net Total = 0) because they lack subscription terms 58.
Why Other Options Are Incorrect?
B (Product A is an owned Asset): Irrelevant—ownership doesn’t zero out pricing unless Renewal Model is Asset-Based.
C (Include Net-New Products in Maintenance): This setting controls adding new products to renewals, not pricing behavior.
D (Asset Conversion Behavior): Governs whether a product can renew, not why its price is zero 5.
Reference:
Subscription Pricing Logic: Non-subscription products (blank Subscription Pricing) are excluded from pricing calculations in Asset-Based renewals.
Renewal Models: Asset-Based renewal focuses pricing only on subscription-linked assets
Key Takeaway:
The Renewal Model setting determines which products are actively priced in renewals. Here, Asset-Based renewal explains why Product A (non-subscription) shows $0.