Salesforce-CPQ-Administrator Exam Questions With Explanations

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Salesforce Salesforce-CPQ-Administrator Exam Sample Questions 2025

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Salesforce Spring 25 Release
212 Questions
4.9/5.0

A renewal quote has been generated through automation 45 days before the contract ends on December 31. The customer wants to increase the quantity of their monthly service subscription. The customer is unprepared to renew at the moment, but needs to arrange the quantity increase for the last month of the contract immediately. Upon finalizing the amendment Quote and contracting the amendment Opportunity the sales ops team has discovered that the renewal Opportunity is out of sync with the latest change. How can the sales ops team ensure the renewal Quote reflects the increased quantity?

A. Create an Order from the amendment Opportunity, then contract the amendment Order and refresh the renewal Quote.

B. Terminate the Contract with an End Date of November 30, and set the renewal Quote Date to December 1 of this year.

C. Delete the Renewal Opportunity, contract the amendment Opportunity again, then create a new renewal Opportunity and Quote.

D. Delete the existing Renewal Quote, and uncheck and re-check the Renewal Quote checkbox on the Contract.

A.    Create an Order from the amendment Opportunity, then contract the amendment Order and refresh the renewal Quote.

Explanation:

1. Why Option A is Correct:

Problem: The renewal Opportunity/Quote was generated before the amendment (quantity increase) was contracted, so it doesn’t reflect the latest changes.

Solution:
Create an Order from the amendment Opportunity to lock in the quantity change.
Contract the Order to update the Contract’s terms (including the new quantity).
Refresh the renewal Quote (or regenerate it) to sync with the updated Contract.

Result: The renewal Quote will now include the increased quantity.

2. Why the Other Options Are Incorrect:

B. Terminate the Contract early (Nov 30):
This disrupts the subscription timeline and may cause billing/renewal issues. Overkill for a simple quantity update.

C. Delete the Renewal Opportunity:
Manually recreating the Opportunity/Quote is inefficient and risks data loss. The root issue is the Contract sync, not the Opportunity itself.

D. Uncheck/re-check Renewal Quote checkbox:
This doesn’t force a sync with the amended Contract. The renewal Quote may still pull stale data.

Key Steps to Fix Renewal Sync Issues:
Always contract amendments (via Orders) before generating renewal Quotes.
Use "Refresh" on the renewal Quote or regenerate it after the Contract updates.

Universal Containers has a high volume of contracts that are renewed each year. Recently, a number of orders have failed to generate a contract despite those orders being activated and containing subscription-based products. Where should the admin look to identify the source of the error?

A. Debug Logs

B. Apex Jobs

C. Record Jobs

D. Paused & Failed Flow Interviews

A.   Debug Logs

Explanation:

Why Debug Logs?

Real-Time Errors: Debug logs capture failures during contract generation, including validation rules, triggers, or governor limits.
Execution Details: They show the exact point of failure in the order-to-contract process.
CPQ-Specific: Errors in subscription calculations or contract automation are visible here.

How to Investigate:

Go to Setup → Debug Logs.
Filter for failed orders (SBQQ__Contracted__c = FALSE).

Check for:

Validation rule failures
Missing required fields
Trigger exceptions

Why Not Other Options?

B. Apex Jobs: Only shows scheduled/queued jobs, not real-time failures.
C. Record Jobs: Tracks bulk data operations, not contract generation.
D. Failed Flows: Only relevant if Flows handle contracting (uncommon in CPQ).

Common Issues Found in Debug Logs:

Validation Rules: Blocking contract creation.
Field Requirements: Missing data on Order Products.
CPQ Configuration: Incorrect renewal settings.

Universal Containers only sells lid Products as part of a container Product. The admin wants to hide all lid Products from Product Selection. How should the admin set up lid Products?

A. Check the Component checkbox.

B. Set the Product Family value to Accessory.

C. Check the Hidden checkbox.

D. Include lid Products in the description of container Products.

C.   Check the Hidden checkbox.

Explanation:

Requirement:
UC sells lid Products only as part of a container Product (not standalone).
The admin wants to hide lids from the Add Products selection page to prevent direct sales.

Why Option C is Correct?

The "Hidden" checkbox on a Product record ensures:
The product does not appear in the Add Products selection screen.
It can still be added via Bundles, Product Rules, or as a component of another product.
This matches the need to sell lids only as part of containers.

Why Other Options Are Incorrect?

A (Component checkbox):
Marks a product as a component in a Bundle, but does not hide it from selection.

B (Product Family = Accessory):
Changing Product Family does not control visibility in the Add Products page.

D (Include in description):
A manual workaround, but does not enforce hiding the product.

A user needs to amend a contract and change prices to reflect new discounts for existing active subscriptions and assets. How should the user achieve this?

A. Clone the Quote Lines which need to be updated. Modify the desired discounts on the cloned Quote Lines. Update the original Quote Lines to a Quantity of zero.

B. Change the status of the contract to Draft. Make price changes on the original quote used to generate the contract and check Contracted on the Opportunity again.

C. Change the values for Net Price on the subscription or Price field on the asset. Amend the contract and use Refresh Prices.

D. Create a Price Book with Price Book Entries to reflect the new prices. Populate the Contract Amendment Price Book ID field with the new Price

C.   Change the values for Net Price on the subscription or Price field on the asset. Amend the contract and use Refresh Prices.

Explanation:

When working with amendments in Salesforce CPQ, here’s how pricing adjustments work:
Existing subscriptions and assets already have prices stored.
For subscriptions: the Net Price is used.
For assets: the Price field is used.
If you need to apply new discounts or price changes to active subscriptions/assets, you must update these fields before running the amendment process.
During the amendment, you then use Refresh Prices on the amendment quote to recalculate based on the updated subscription/asset pricing.
This ensures that the amended quote reflects the updated pricing and discounting logic.

❌ Why the Other Options Are Wrong
A. Clone the Quote Lines…
Wrong. That’s a quote-level workaround, not a valid CPQ amendment process. Contract amendments do not work by cloning and zeroing out Quote Lines.
B. Change status of contract to Draft…
Wrong. Once a contract is created, you cannot revert it to Draft and recontract the Opportunity. Contracts are immutable; you must amend or renew.
D. Create a Price Book…
Wrong. Amendment pricing is not controlled via a new Price Book. The amendment process relies on existing subscription/asset data, not external price books.

📖 References
Salesforce CPQ Admin Guide: Amend Contracts

Key Note:
“To change prices for existing subscriptions/assets during amendments, update the Net Price (subscription) or Price (asset), then amend and refresh prices.”

An admin sets Asset Conversion for a non-subscription Product A to "One per unit." A sales rep creates a quote that includes Product A with a quantity of 2. Sales Operations creates an order from the quote, then creates a contract from the order, then creates a renewal opportunity from the contract. Which object(s) show multiple records related to Product A?

A. Asset and Order Product

B. Order Product

C. Asset and Opportunity Product

D. Asset

C.   Asset and Opportunity Product

Explanation:

When Asset Conversion is set to "One per unit" for a product, Salesforce CPQ creates one Asset record for each unit of the product when the quote/order is contracted. Here's what happens step-by-step:

🔁 Process Breakdown:

1. Quote
Product A is added with Quantity = 2.

2. Order is created from the Quote
A single Order Product is typically created with Quantity = 2.
Order Products do not split per unit, so you still have 1 record here.

3. Contract is created from the Order

4. Assets are created from the Contract
Because Asset Conversion is set to "One per unit", Salesforce CPQ creates 2 Asset records (1 for each unit of Product A).

5. Renewal Opportunity is created from the Contract
The Renewal Opportunity will have 2 Opportunity Line Items (Opportunity Products), one per Asset.

✅ Resulting Object Records:

Asset: ✅ Two records (1 per unit)
Opportunity Product (Renewal Oppty): ✅ Two records (1 per unit)
Order Product: ❌ Just one record with Quantity = 2

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Frequently Asked Questions

This exam evaluates your ability to configure and manage Salesforce CPQ (Configure, Price, Quote). It focuses on product configuration, pricing rules, quote templates, approvals, and automation within Salesforce CPQ. Candidates are expected to solve real-world quote-to-cash scenarios.
  • Define Product records with proper product codes and descriptions.
  • Use bundled products to group multiple items for a solution.
  • Apply product rules (Selection, Validation, Filter rules) to enforce dependencies and constraints.
  • Test bundle configurations in sandbox before deployment to production.
  • Use Price Books to manage different pricing strategies.
  • Configure Discount Schedules for quantity or term-based discounts.
  • Apply Price Rules and Lookup Queries to automate custom pricing calculations.
  • Test pricing logic across multiple products and bundles to ensure accuracy.
  • Check Product and Price Book setup for missing values.
  • Review Price Rules and Product Rules for conflicts or missing conditions.
  • Ensure Approval Processes are properly assigned to the relevant roles.
  • Use Quote Calculator Logs to trace calculation errors step by step.
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