The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales
Cloud.
Which option should the consultant recommend?
A. Add Approval processes to enforce data standards.
B. Conduct a requirements workshop to gather user stories.
C. Use a collaboration tool to gather feedback from users.
C. Use a collaboration tool to gather feedback from users.
Explanation: Using a collaboration tool to gather feedback is an effective way to improve
user adoption of Sales Cloud. Such tools allow users to share their experiences, voice
concerns, and suggest improvements in real time. By actively involving users in the
process and addressing their feedback, Cloud Kicks can enhance user engagement,
identify and resolve adoption barriers, and ultimately increase satisfaction with Sales
Cloud.
Salesforce suggests utilizing collaboration tools like Chatter or third-party tools for ongoing
feedback and communication, which supports continuous improvement and user-centric
development practices.
Reference: Salesforce User Adoption and Change Management