Cloud Kicks (CK) is developing its organizational change management (OCM) and rollout
strategy. The consultant has emphasized the value of leveraging the experiences of
partners and customers within the Salesforce ecosystem.
Which resource should the consultant recommend to help CK reach its goal?
A. End user feedback
B. Salesforce Premier Success
C. Trailblazer Community
C. Trailblazer Community
Explanation: The Trailblazer Community is an ideal resource for Cloud Kicks to leverage
for organizational change management (OCM) and rollout strategies. This community
provides access to a network of Salesforce users, partners, and experts who share best
practices, experiences, and insights related to Salesforce implementations. Engaging with
the Trailblazer Community can help CK gain valuable perspectives from those who have
successfully navigated similar changes.
Peer Insights and Best Practices: The Trailblazer Community allows CK to connect
with other Salesforce users and partners, offering a platform to discuss challenges,
solutions, and strategies for successful change management.
Access to Real-World Experiences: By tapping into the community, CK can learn
from firsthand experiences, which can be instrumental in planning and executing
an effective OCM strategy.
Option A (end user feedback) is essential but limited to internal insights, and Option B
(Salesforce Premier Success) provides support services rather than a peer-sharing
platform. For more details, refer to the Trailblazer Community.