Revenue-Cloud-Consultant-Accredited-Professional Practice Test
Salesforce Spring 25 Release 78 Questions
During Scoping the customer indicated that they needed customization to salesforce CPQ Due to a process in a legacy system what is the first step in ensuring the requirement is Accounted for in Scoping?
A. Ask follow up questions to ensure legacy process has business justification
B. Scope additional project hours for customization
C. Scope in developer resource for customization
D. Make it optional Scope with possible change order during the project
A. Ask follow up questions to ensure legacy process has business justification
Explanation:
When a customer indicates the need for customization to Salesforce CPQ due to a process in a legacy system, the first step in ensuring the requirement is accounted for in scoping is to ask follow-up questions to ensure the legacy process has a business justification. This is important because it helps to understand the business needs and requirements better, and ensures that the customization will add value to the business. It’s crucial to understand the ‘why’ behind the need for customization before proceeding with it. This approach helps in avoiding unnecessary customizations and ensures that the solution aligns with the business objectives. References: Salesforce Introduces Revenue Cloud, Starting with CPQ: 8 Most Common Reasons for Customization