Public-Sector-Solutions Practice Test
Updated On 18-Sep-2025
102 Questions
A resident in the city of Richdale has concerns about unnecessary debris from construction
at a nearby residence and has filed a complaint with the city. The city uses Public Sector
Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction
permits.
What three recommendations should a Technical Consultant provide to the city to handle
complaints from residents and tie them back to existing residential construction permits?
A. Link Inspections and Visits to Permit Applications
B. Configure Inspections and Visits
C. Link Cases to Permits
D. Configure Action Plans on Cases and Permits
E. Set up Business Rules Engine (BRE) to determine Complaint validity.
B. Configure Inspections and Visits
D. Configure Action Plans on Cases and Permits
Explanation:
Linking inspections and visits to permit applications allows the city to track
the progress and status of the inspections related to the complaints. Configuring
inspections and visits enables the city to define the inspection types, schedules, checklists,
and outcomes. Configuring action plans on cases and permits allows the city to automate
the inspection tasks and workflows, assign them to inspectors, and collaborate on them
using Chatter
Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?
A. Public Sector Solution Template
B. There is no pre-configured template
C. The customer Account Portal template.
D. The licenses and Permits template
Explanation:
For public sector use cases involving licensing and permitting, Salesforce
provides a specific Licenses and Permits template within the Experience Cloud. This
template is pre-configured with components tailored to these scenarios, offering a
streamlined setup and deployment process.
Licenses and Permits Template:
Pre-configured Components:
By using the Licenses and Permits template, the city can leverage pre-configured
components to address their specific needs efficiently, minimizing the need for extensive
customization.
Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?
A. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature and the procurement for an allotment to Experience Cloud licenses so as the recipients may review their applications status
B. The consultant should recommend the Grants Management product which Includes the Grants Portal feature
C. The consultant should recommend the Outbound Funds Module Which Includes the Grants Portal feature
D. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
Explanation:
The consultant should recommend the Grants Management product which
includes the Grants Portal feature to allow the recipients to apply for relief in a self-service
portal, allowing for the upload of supporting documentation and the capability to check the
status of their application. Grants Management is a prebuilt app that comes with Public
Sector Solutions. It can help public sector agencies to manage the entire grant lifecycle,
from application to award to reporting. Grants Portal is a component of Grants
Management that can help public sector agencies to create a digital experience site for
grant applicants or recipients. Grants Portal can allow the recipients to apply for relief in a
self-service portal, upload supporting documentation, and check the status of their
application.
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?
A. Use the Complaint Case and Case objects.
B. Use record types on Case, one for the constituents and one for internal staff
C. Use the Public Complaint and Case objects.
D. Use a custom object for the Complaint with a lookup relationship to Case.
A Technical Consultant has been asked to give insight to the reviewers explaining how a
particular grant seeker was prioritized now that the Prioritization Expression Sets and
Matrix have been developed.
Which three tasks must the Technical Consultant do to accommodate this request?
A. Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
B. Create an Apex Trigger to document the decision steps performed.
C. Add the Decision Explainer Log History component to the Lightning record page(s).
D. Integrate the BRE with Decision Explainer.
E. Assign the Decision Explainer Permission Set License to the appropriate user(s).
C. Add the Decision Explainer Log History component to the Lightning record page(s).
E. Assign the Decision Explainer Permission Set License to the appropriate user(s).
Explanation:
A Screen flow, a Decision Explainer Log History component, and a Decision
Explainer Permission Set License are three tasks that must be done to accommodate the
request of explaining how a particular grant seeker was prioritized. A Screen flow is a type
of flow that can create an interactive user interface to display information or collect data
from users. A Screen flow can incorporate the Decision Explainer component, which is a
custom Lightning component that can display the outcome and explanation of a decision
made by a Decision Matrix or a Business Rules Engine (BRE). A Decision Explainer Log
History component is a standard Lightning component that can display a list of Decision
Explanations that have been generated for a record by a Decision Matrix or a BRE. A
Decision Explainer Permission Set License is a type of license that can grant users access
to the Decision Explainer features, such as viewing and creating Decision Explanations.
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