A Public Sector Organization (PSO) is already using Grants Management from Public
Sector Solutions and has users interacting with the PSO digitally via their Experience Cloud site. The Technical Consultant has already configured the site to allow users to create
support requests themselves; however, the support team in the PSO often creates Cases
on behalf of external users. The PSO has received feedback that users of the Site are
unable to see Cases that the support team has created.
What can the Technical Consultant configure to make Cases created by the support team
visible to the users of the site?
A. Change the Organization-Wide Default settings for Case to Public Read/Write
B. Create or modify a sharing set for the Profile used for the Site that gives access to
Cases
C. Create or modify a permission set that gives access to Cases owned by the support
team
D. Create or modify a share group for the Profile used for the Site that gives access to
Cases
B. Create or modify a sharing set for the Profile used for the Site that gives access to
Cases
Explanation: Sharing sets are used to grant access to records that are associated with a
specific user or profile in a community. By creating or modifying a sharing set for the Profile
used for the Site, the Technical Consultant can ensure that external users can see Cases
that are related to their accounts or contacts, regardless of who created them.